SIXT Car Hire firm

cardiman

Booked in England to hire a SIXT car from Belfast City Airport. Form said for over 25yrs & 3+ years of driving. On collection of car all listed documents were checked ok, BUT hire refused because I and my co-driver were over 80. Nothing mentioned about upper age on booking form. Agent said it was in the T&Cs. These turned out to be different for NI.

When I read these 22 pages of T&C I found on page 11 a one line entry 'max 75yrs for NI'

So agent cancelled the hire. I asked for pre-paid money back but was told 3-5 days as we can't do it from here. Three days later my credit card was debited with an amount £3.61 less than I paid on booking 3 months earlier. When I emailed Sixt (a robot) replied

“We’ve  received your message and we are already on the case and will get back to you as soon as we can” Nothing more was heard so I phoned on the number shown only to be told the account is marked as refunded. I asked how much did you pay me (knowing what it was) and the reply was I can't tell you that. You will need to email the office. When I emailed again I was asked for proof, which I sent as a screenshot of the entry on my CC account. "We are busy at this peak time and there may be some delay in response"

I replied that you took my money at a peak time so I would like it back at this peak time.

Now some 21 days after the cancellation date I have still not received a full refund.

Be warned this car hire firm is awful. Avoid them like the proverbial.

Woodstok2000

Less than 3 weeks to resolve a complaint about a partial refund may be optimistic. If you have exhausted all options with Sixt you can try a Section 75 claim with your credit card provider for the remainder.

eskbanker

So agent cancelled the hire. I asked for pre-paid money back but was told 3-5 days as we can't do it from here. Three days later my credit card was debited with an amount £3.61 less than I paid on booking 3 months earlier.

In the absence of currency conversion, etc, it seems unlikely that a partial refund was accidental so it 's presumably possible that cancellation in such circumstances may not actually entitle you to a full refund, i.e. the small deduction could be something non-refundable like insurance premium tax or a percentage-based admin fee?

Agent said it was in the T&Cs. These turned out to be different for NI.

Were you issued with anything that suggested that the relevant Ts & Cs were anything other than those applicable in the country where the hire was to take place, e.g. did they send a link to GB terms perhaps?

born_again

https://forums.moneysavingexpert.com/discussion/comment/82159437#Comment_82159437

Well without knowing what OP payed per day, S75 many not even be a option. & as @eskbanker mentioned, if cancelation on day of pick may mean a % of deposit losst