Ready, steady… save!
You don’t need a chart to join in. Here are 2 ways to record your savings:
1. Cross it off
Pop a chart into your first post. Saved an amount? Cross it out! Read more »
£0.01 £0.02 £0.03
2. Write it down
Skip the chart and add updates to your first post. Read more »
“Another +£3 saved today. Go me!”
Use +£ before each new saving so it counts towards your total.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Water “invoice” issue
I have just made an offical complaint to Thames Water and they have instantly dismissed it.
If you do the sums the actual balance is £133.82.
Although the invoice was raised on 13 Aug, the payment on 03 Aug was never made. Thames contacted me on 14 July to advise that there wasn't a payment scheme in place.
When I spoke to Thames about this “invoice” they advised that the payment was returned on 04 Aug. So 9 days prior to the invoice being raised. So for me the payment on 03 should not be on it.
They have agreed that their use of the English language is incorrect, the payment was never made, so it could not be returned. But have not done anything about correcting the situation.
My point is the payment is on the invoice, therefore it should be included in the balance.
They have it wrong, not me.
Current debt ZERO.
Comments
-
I agree that it is a badly presented invoice. As you say if the Aug payment is included then the total should be £133.82. But they are correct in what you owe, £170.14, as effectively the Aug payment was never received by them.
How much is your time worth to get the paperwork sorted? Given that you'll still owe the £170.14. Granted a bit of compensation is always nice.
I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅🏅🏅🏅0 -
OP what did Thames Water do to let you down?
0 -
by not producing an accurate statement of the account.
@Brie given the on going issues I’ve had with them (the £219 given back to me was £150 but they couldn’t manage to get that right) I’ve all the time in the world. I previously moaned that I couldn’t change water supplier, however I’ve now changed this to “if I’m stuck with you, Thames Water then your stuck with me”.
Proud to have dealt with our debtsStarting debt 2005 £65.7K.
Current debt ZERO.DEBT FREE1 -
I’m under no illusion that Thames Water is far from a functional business as possible. The last year has been nothing but complaints.
Proud to have dealt with our debtsStarting debt 2005 £65.7K.
Current debt ZERO.DEBT FREE1 -
Nothing to forgive, your comment was fully factual and pertinent to the situation.
Proud to have dealt with our debtsStarting debt 2005 £65.7K.
Current debt ZERO.DEBT FREE1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.9K Banking & Borrowing
- 255K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.4K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 179.1K Life & Family
- 263.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards