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Talk Home Mobile - Poor Customer Service
When porting a mobile number from EE to Talk Home Mobile a problem occurred and customer support was awful.
Errors occasionally occur but how a company deals with the issue is key and in this case Talk Home Mobile did poorly. Initial contact with customer support was made over the phone but agents were not helpful and totally lacked empathy. A support ticket submitted through the Talk Home web page received a response stating that the required action was complete, but it was not completed in accordance with my request.
Unlike most organisations, Talk Home Mobile does not provide the customer with a reference number when a support ticket is raised and there is no automated acknowledgement of the support ticket. Additionally, those I spoke to on the customer support lines stated that they could not see or track progress of a support ticket.
The problem was not resolved and I have since moved to another provider with a new mobile number.
Comments
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Not the cheapest anyway so probably did you a favour.
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