Google wallet issues on Oppo phone

Baled

Hi all

I have an Oppo Find X3 Neo which I bought in 2022. The phone still works fine but earlier this month Google wallet stopped working with an error msg that my phone doesn't meet security standards. The last time there was a security update was August 2024.

Google Play services say my phone isn't certified even though it appears on their certified device list. I tried some suggestions regarding fixes on Reddit but to no avail.

I have used my phone for tap and pay for years so it's very frustrating I can't do this anymore.

Are there any alternatives other than getting a new phone? I don't like flip cases. I have tried keeping my main bank card inside the protective cover that came with the phone but it's awkward.

Thanks in advance.

flaneurs_lobster

Two years without any security updates is likely to have left that phone vulnerable, even if you are very careful how you use it.

I'd be minded to replace it.

born_again

What android version is your phone? As it seems it needs to be 9 or higher

https://support.google.com/wallet/answer/12653781?hl=en-GB

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82149576#Comment_82149576

That phone launched with Android 11, last update was to 14.

Baled

The Android version I have is 13. Bizarrely, the only other app that won't work and cites security standards not being met is the couch to 5k app.

I am resigning myself to having to look for another phone.

finbaar

https://forums.moneysavingexpert.com/discussion/6684576/google-wallet-issues-on-oppo-phone

It's possible that your Google Play System and/or your Google Play Services are out of date - just search "how can I update ....." for instructions on how to check and update these. It's not hard to do.

It's a fallacy that phones are particularly vulnerable once OTA updates stop. My Microsoft Surface Duo is on Android 12L and hasn't had a security patch for 3 years but both the above "apps" are up-to-date and all my banking apps still work great. I'm not saying that new exploits do not become live in the world but Google has done a reasonable job to protect devices outside the OTA update route.

Hopefully this helps, and it's a quick easy thing to try before any new phone purchase is made.

PHK

https://forums.moneysavingexpert.com/discussion/comment/82153860#Comment_82153860

I should point out that different phones have different chipsets and that later versions of Android can (in very crude terms) patch bugs in the chipset.

So whilst an older chipset might continue to meet certification requirements on an older version of Android, another older (or newer) chipset might need a newer version to patch bugs.

finbaar

https://forums.moneysavingexpert.com/discussion/comment/82154577#Comment_82154577

Yes. That's how updates work.

Baled

https://forums.moneysavingexpert.com/discussion/comment/82153860#Comment_82153860

Thanks. Google Play, Google play services and wallet are up to date but Google reckons my phone is either rooted or running uncertified software. From multiple posts I've read on Reddit this has been happening for others since earlier in the summer particularly on Chinese brand devices.

finbaar

https://forums.moneysavingexpert.com/discussion/comment/82158143#Comment_82158143

Just to show how fickle these things can be….

I'm going to suggest uninstalled ALL af the Google Play Services updates, Settings-apps-app management- Google Play Services and then uninstall updates. This will sign you out of your Google accounts, so make sure you can sign back in. Try this and see if it works.

Baled

https://forums.moneysavingexpert.com/discussion/comment/82158522#Comment_82158522

I have tried this before but no dice. Google just spams me with notifications to update Play services and all the apps say they won't work until I update Play services. It's all just a dead end.