How can I get a refund on a product that is 8 months old

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/82146660#Comment_82146660

I see your point, but objectively you are better off than if you had successfully exercised your consumer rights. If you had no intention to replace it with another from the same retailer, that wouldn't be the case, and credit would be useless to you.

Geeves1980

https://forums.moneysavingexpert.com/discussion/comment/82146821#Comment_82146821

Hi. I did say that it was purchased from currentbody. This is a uk based website and a legitimate company. They also sell their products via other health and beauty retailers such as cult beauty and Harrods.

Geeves1980

https://forums.moneysavingexpert.com/discussion/comment/82146847#Comment_82146847

Informally yes (I have an ex colleague who works in dermatology). I had already been using azalic acid and tranexaemic acid topicals. I considerd this mask to be worth trying and have seen some additional benefit (more so from the green light than the yellow). I'm on the fence though whether the result was worth the cost but I was happy at the time to try it and see.

As part of their selling point, they do advertise that it you are not happy with the product, for any reason, you ccan return (used) within 60 days for a refund, minus a 10% restocking fee. However it appears when consumers are trying to do this they are being told they cannot return a used item.