Kent Reliance ISA

tiger70

I've always used online banking for my ISA with Kent Reliance , I had quite a lot of money in it but now everthing is on their new online service my ISA has zero money in it, evething I had in it has dissppered !!! Has this happened to anyone else,

Fatferds12

My ISA got transferred on Monday and to start with showed a zero balance. I then got an email confirming my new account was now ready to use and when I logged back in the full amount was showing. If you've had the confirmation email I would call them to see what's happened.

flaneurs_lobster

There's a difference between "my ISA has zero money in it" and "the new online service is not displaying my balance".

Probably best to give them a call.

mon3ysav3r

https://forums.moneysavingexpert.com/discussion/6684237/kent-reliance-isa

No.

I have a Kent Reliance 2 Year Fixed Cash ISA which they transferred from their old online service to the new one, and last time I logged in on the new system the balance showed the correct amount.

I have just logged in and balance is still correct, they transferred it from old to new system in July, and since then I have had the Aug and Sept interest payments correctly added.

tiger70

I've just phone them, I had to re-register for online banking, my old 10 digit user id is no longer valid, I had to choose a new user name and password. I've done all that and my balance is there, I nearly had an heart attack when I saw the balance was zero lol…… and breathe .

Ayr_Rage

Call them, don't rely on internet advice.

mon3ysav3r

https://forums.moneysavingexpert.com/discussion/comment/82145952#Comment_82145952

Yes, if you log into the old system then your balance is now zero because they didn't move the old account, they created a new account in the new system and transferred the balance from old to the new account.

The last time I checked in the old system my old account is also there with zero balance.

rallycurve

They have sent plenty of comms about this. Several emails and texts messages with the first ones landing end of April. Have you not received any of them?

tiger70

https://forums.moneysavingexpert.com/discussion/comment/82146492#Comment_82146492

Yes I did receive everything but i thought I could just log in again with my 10 digit user id . All sorted now.

SacredStephan

Note that your ISA now has a different sort code and account number, so you should log into your nominated current account and amend (or delete and re-add) the saved payee.

NewPieman

TBF - KR have been good with comms in my opinion……and it did say in the email - you will need to re-register etc