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Washing machine busted 2.5 weeks ago - not yet repaired, no time scale given
Comments
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I don't think the warranty company having to order a part in (especially one that may not commonly break) is a particularly poor showing. If they can't get the part quickly, they can't get the part quickly.
It's unlikely to be feasible for them to offer brand new replacements on any device which is taking longer than ~2.5 weeks to source a replacement part for without massively jacking up the price of the warranty.
I don't understand why they've taken out another 5 year warranty when they've just had a firsthand experience of a "poor show" from the warranty company though? Glutton for punishment?1 -
Sort of. We had 5 children living at home. :)
No reliance should be placed on the above! Absolutely none, do you hear?0 -
It is very poor showing by the repair outfit - what the point of a 5 year gurantee if they are taking this long to sort it
You seem to think that a guarantee, gets you better & faster service. Sadly not.
Don't waste money on extended warranty (This is MSE) put that money in a savings acc in case you need to get a local repair person out. If not then you have some funds towards a new one.
Life in the slow lane1 -
If its a common model and a very clear fault then maybe they should bring the part but if they were to buy every possible part for every job they go to the business would soon be drowning in spare parts and debt as what could be a failed pump can also just be a kinked pipe and they can only claim the actual parts used not the parts they speculatively ordered in case it was the pump.
If its a true manufacturers repairs, eg Miele, then its different but most outsource to third parties to do the job. We've had the same bloke out for Samsung and Bosch repairs plus seen the other 20 or so fleeces he has in the van so he matches the brand hes out to fix on this particualr job.0 -
Miele will sometimes send their third party approved service engineer companies out on warranty work
These companies can also be cheaper than Miele themselves for out of warranty repairs
I am firmly in the Miele camp for washing machines although I am mindful that ours was the cheapest available £725 in 2014 ( Boe says this is £1040 today) and the cheapest now is £849
My understanding is that ours has a stainless steel drum and spider where as the new ones have a plastic drum and also an aluminium spider which rots
Miele certainly were never going to decrease the cost and maintain the same quality
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We are in central london and its always been Miele's own.
The cheapest model is WEA125 and certainly the product photos shows a metal drum and paddles, obviously cant see the spider in a product shot. Similarly the latest product guide says drum and paddles/lifters are stainless steel. Miele dont sell the spider on their spare parts site but there are a few sites claiming to be selling them and they are all listed as SS
The cheaper models typically just lack certain features like the difference between the cheapest and the next step up is a quick wash programme, wifi and a moderate improvement in effeciency. All of the W1 are basically the same machine with extra bits tacked on… its easy to look at the cheapest model and keep climbing the range because for just an extra £75 you get stuff that sounds useful but when you've finally decided you realise you are now double the original purchase price and its fundamentally the same machine with extra bits tacked on
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Given how much stuff ends up being made in China it's not even unheard of for the manufacturer (using the term loosely) to run out of parts nowadays.
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Indeed. Samsung assemble washing machines for the European market in their Wronki factory in Poland and do make certain key components such as electronic circuit boards themselves but most parts like pumps, valves, switches and bearings are outsourced from third parties anywhere in the world where they are currently cheapest. Nowadays Vietnam, Cambodia and Thailand are often cheaper than China.
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They're referring to the outer drum which Miele are increasingly replacing for plastic.
As far as I'm aware there are two ways to tell if it's plastic or steel
1. If you have access to it in person you can push apart the seal and the inner drum by hand and you should be able to see the outer drum and what it is made of.
2. There is a considerable weight difference between those with a plastic drum and those with a steel one. If the machine weight is listed as being ~80kg it has a plastic outer drum, if its ~90kg it's steel.
The steel ones are generally considered to be superior, although it's less important if they have splittable drums (which far too many machines in general do not.)0 -
Ahhh, the suds tub… yes, the budget models do have fibreglass tubs.
Just checking, ours is 95kg so presumably steel
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