Airbnb refunds?

jimmyjoe16

https://forums.moneysavingexpert.com/discussion/comment/82141087#Comment_82141087

I did not.

But that was specifically based on his replies to several other customers that this same problem had happened to.

The lift was out of his control..which factually is correct of course..seemed to be his default reply so it appeared an alternative was a non runner in his eyes. So i didnt explore it and foolishly thought I may be entitled to a refund.

Again, perhaps i thought as a host he would be proactive in offering the alternative..giving me the oppotunity to accept or decline.

jimmyjoe16

I didnt think this was relevant to be honest.

The lift had been out of operation for at least a day before we arrived according to other guests we met on the stairs.

I would have thought a good host might have messaged us in advance to at least prepare us that there was a problem with the lift?

oldernonethewiser

Neither the host nor AirBnB knew you didn't stay at the property until after the event?

Is that correct?

Time2Go_25

Well some people really do try it on. You specifically state you didn't tell the host in case he relet the property and now you want your money back for the days you didn't stay in it.

jimmyjoe16

https://forums.moneysavingexpert.com/discussion/comment/82141107#Comment_82141107

That is correct.

As I had already paid to stay there I did not think it was relevant to inform them of such.

I had the proof of booking for my new apartment so I thought that would be sufficient?

jimmyjoe16

https://forums.moneysavingexpert.com/discussion/comment/82141117#Comment_82141117

With respect, I think that is a bit rude.

I did not stay in the apartment as it was not suitable for my partner because the lift was out of operation.

An apartment i had paid to stay in..but was not fit for purpose to do so.

That is hardly "trying it on"

And at no point have i insisted here i am ENTITLED to a refund.

I am here to ask for advice.

In my conversation with Airbnb i also have not demanded i am owed…..i am merely asking where do i stand.

I paid £300 for an apartment i could not use ( bar one night)….and another equivalent amount for a replacement place to stay.

I am simply enquiring what consumer rights, if any, i have.

user1977

You have rights, but you also need to allow the other party to mitigate their costs, such as by telling them the apartment is now vacant and available for them to relet.

Would you expect a refund from a hotel in similar circumstances i.e. where you just flounced off on the first day without actually checking out?

oldernonethewiser

https://forums.moneysavingexpert.com/discussion/comment/82141121#Comment_82141121

Booking another property is no indication that the original property was not used.

I think you're going to struggle to get what you want out of this.

jimmyjoe16

https://forums.moneysavingexpert.com/discussion/comment/82141138#Comment_82141138

I believe if i paid for a hotel room and i turned up to find i could not access that hotel room through no fault of my own..and the hotel did not seem inclined to offer an alternative… then yes i think it would reasonable for anyone to at least ask for a refund.

Time2Go_25

https://forums.moneysavingexpert.com/discussion/comment/82141155#Comment_82141155

But not if you do not ask the hotel before leaving and leading the hotel to assume you had stayed.