UKPA

TBrown302818

Thank you. I did blank out my details but must have uploaded the pre redacted pcn. I will. Do them again now as admin has removed them. @admin, thanks

TBrown302818

[Image removed by Forum Team]

[Image removed by Forum Team]

Reposting now redacted pcns. I have found the land owners details of the mall to complain.

Not pofa due to the fact that I have paid?

Is that enough to win a popla appeal?

James_Poisson

Not pofa due to the fact that I have paid?

Is that enough to win a popla appeal?

No it is not, you already had advice it was not that.

Coupon-mad

"Not pofa due to the fact that I have paid?"

No, whether a notice is POFA compliant or not has nothing to do with that … and if you go and say "I paid" in your appeal then you are binning the winning point!

You can't say "I did this/that" when appealing as registered keeper. We really hope you didn't say that in your first appeal. But it sounds like you did.

Slow down. Read your replies again.

Nobody is telling you to try pointless POPLA first anyway.

TBrown302818

Apologies first page of pcn

Coupon-mad

And the back?

And did you appeal admitting to driving?

TBrown302818

https://forums.moneysavingexpert.com/discussion/comment/82161999#Comment_82161999

I previously posted both but missed personal details and the first page was removed. I have reposted both now.

I have been trying to find the land owners to complain to them. I believe it's the fraizer group but I think they just own the mall, not the land

I never admitted driving. Only provided evidence via bank account that I had paid.

I am trying to obtain DPO details to do a subject access request for the appeal I made. When I first responded I thought that proving I'd paid would be the end of it

Le_Kirk

Use this for DPO: -

legal@ukparkingadministration.com

TBrown302818

https://forums.moneysavingexpert.com/discussion/comment/82161999#Comment_82161999

Hi

When you say 'did I appeal admitting to driving'?, do you see on the pcn them stating that I am driving? I cannot see that.

If you mean something else please let me know.

I am currently requesting the appeal the online appealing information now.

TBrown302818

Dear Frasers Plus Luton Centre Management,

Re: Formal landowner complaint – PCN **** *** ***

I am writing to formally complain about Parking Charge Notice **** *** ***, issued in connection with parking at The Mall Luton on 6 August 2026.

The parking session was paid for, and evidence of payment is available. Despite this, a Parking Charge Notice was issued, and attempts to resolve the matter directly with the parking operator have not resulted in a satisfactory outcome.

I am therefore contacting you as the landowner/centre management to request your direct intervention with the appointed parking operator and ask that you instruct them to cancel this charge.

It is unacceptable for a parking charge to be pursued where the required parking fee has been paid. I ask that you investigate why the notice was issued and ensure the operator checks its payment records against the relevant vehicle registration and parking session.

As the landowner/centre management, you can raise this matter directly with your parking contractor. I expect you to take responsibility for investigating the circumstances and assisting in resolving a charge that should not have been issued where payment was made.

Please escalate this complaint to the appropriate person within Centre Management who has the authority to intervene, contact the parking operator directly and request cancellation of PCN **** *** ***. Please confirm in writing that cancellation has been requested and, once processed, that the charge has been cancelled.

I can provide the Parking Charge Notice, evidence of payment and relevant correspondence with the parking operator to support this complaint.

Please treat this as a formal landowner complaint rather than simply referring me back to the parking operator. I would appreciate a substantive written response within 14 days.

Yours faithfully,

Is thia okay as a complaint?