Store refund policy

Okell

https://forums.moneysavingexpert.com/discussion/comment/82116778#Comment_82116778

I suspect this mistaken belief has arisen with the expansion of online shopping and consumers have developed the idea that they can return even shop purchases

born_again

https://forums.moneysavingexpert.com/discussion/comment/82116778#Comment_82116778

I would guess from the likes of M&S & others that go above & beyond with refunds, making people think it is norm & part of consumer regulations.

TELLIT01

Refund policies with many shops used to be far more relaxed, with 14/28 day refund with only cursory checks to ensure the item wasn't damaged. Because of that many people do believe they have the right to return goods purchased from a physical shop simply because they don't like it. As has been stressed above, that is simply not the case.

Giraffe76

Thanks to everyone for the responses.

I decided to take the store credit note

Kind regards mark

saajan_12

Youre right signs do have to be clear and legible, but if there was no good sign, the default is no returns. Many stores will offer refunds via a sign, so from that point it becomes contractual which they have to honour. If no return is offered, then it becomes a question of goodwill.

Pollycat

https://forums.moneysavingexpert.com/discussion/comment/82117151#Comment_82117151

Exactly this ^^^^

I've had countless discussuons with people who think they can return an item for a refund.