Store refund policy

Giraffe76

Hi all,

My wife bought me a jacket on Saturday for my birthday that's in 2 weeks time.but I didn't like it.

I tried returning it today with all the original tags, not worn and the receipt but was told that they only give a credit note or exchange and not a refund.

One of the ladies who I spoke to said there was a refund policy sign at the tills.but when I checked the sign was there but totally see through (I did take a photo but don't know how to add it to the post) so it wasn't clear at all.

I did get the credit note as I felt like I had no other choice but is there anything else I can do or because they displayed their refund policy (as shoddy a sign as it was) I have no other leg to stand on

Id like to say if I have no other choice then fair enough and I just won't stop there again

Kind regards mark

sammyjammy

There is no right to a refund statutorily unless there is something wrong with it. You were "lucky" to get a credit note.

Woodstok2000

If your wife bought it in a physical store (and not online), there are no legal rights to a refund or return when the item isn't faulty. Most stores have a refund policy thats a bit more relaxed than the legal position, as in this case.

sheramber

You have no legal right to return/ exchange an item bought instore, unless it is faulty.

There is no me gal requirement for them to display a refund / exchange policy.

Any offer by the store is a goodwill gesture.

Aylesbury_Duck

As above, no statutory right to a return for a change of mind, and if the policy says it's a voucher or credit for that situation, that's that.

user1977

https://forums.moneysavingexpert.com/discussion/comment/82115898#Comment_82115898

Or possibly contractual rather than merely goodwill.

Ms_Chocaholic

As others have said, no right to return unless faulty. Check expiry date of voucher too.

SiliconChip

https://forums.moneysavingexpert.com/discussion/comment/82115894#Comment_82115894

And even more so as the OP wasn't the purchaser so had no rights to return under any circumstances.

CliveOfIndia

There is no legal right to a "change of mind" refund for items bought in store. Some retailers may choose to offer a refund policy that's more generous than the legal requirement, but that's entirely down to their discretion/internal policies.

DeathByFluffy

The sign makes no difference - there's no automatic right to a refund for change of mind in a shop.

I'm not sure where the myth that there is originated from, but they don't have to do anything unless the goods are faulty so you've done well to even get a credit note.

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/82116778#Comment_82116778

That's not strictly true. If a sign says there is a policy where a change of mind return can be refunded, then the retailer has to adhere to that because it formed a term of the contract at the point of sale. I appreciate that wasn't the case here, but a retailer can't ignore their own policy and fall back to their lower lawful obligations.