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Where Do I Stand With SAD FART?
I will change some (minor) details as the product is fairly niche.
A year and 5 months ago, I spent £250 on some lights that have a specific power supply plug AND transformer. Quite expensive for what they are really but they're fairly specific to my needs.
Due to family life, I didn't fit these lights until about 6 months after purchase. There was a problem and the power supply plug was replaced.
Now I have come to fit the rest of the lights and the system and the same thing has happened again. I no longer have faith in it and want to return it for a full refund.
The lights themselves have a lifetime warranty.
The lights are made by Lights LTD but I purchased through Reseller LTD.
The replacement / warranty is dealt with by Lights LTD.
If SAD FART applied to my product, who would the onus be on to accept the return?
If it doesn't apply (I can split the parts up and resell, probably losing about £50 - £80 + hassle of reselling), apart from the company being "nice", is there anything I can do?
If this product was purchased less than 6 months ago, would this change anything?
Thanks
Comments
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SADFART is a guide to claiming your statutory consumer rights. It has nothing at all to do with any warranties. Warranties don't affect your consumer rights.
Any consumer rights you have are only with the seller, Reseller LTD in your case. You have no statutory rights with Lights LTD and SADFART does not apply to any dealings you have with them.
If you make a claim during the first 6 months you own a product it can sometimes be easier to prove your claim. Your basic rights don't change.
Is the address of the company you bought from registered in Mount Avenue, Southall, England, UB1 2LH? If so, I think that even SADFART would struggle to get any money out of them
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I no longer have faith in it and want to return it for a full refund.
After the first 30 days you cannot insist on a refund in the first instance - the retailer is entitled to one attempt to repair or replace the item. If this does not resolve the issue then you can insist on a refund.
When you said "There was a problem and the power supply plug was replaced." Was this by you reporting this fault to the retailer? Or did you do this yourself.
If the former - then it sounds like the retailer has had their one attempt at a repair/replacement - and you can insist on a refund.
Being with 6 months of purchase just means you don't need to prove that the faults were present at point of sale as that is the default position (so it helps), and means the retailer can't reduce any refund for time used.
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The lifetime warranty refers to that the company has a policy in place, that you as the consumer can contact them if the lights are faulty and they as the company make sure they replace the parts that are not working and that you have a product that functions as it should do. The lifetime warranty isn't necessarily money returned. Lights LTD make sure you have a functional working product as they advertised.
If since you bought them and they do not work as advertised and attempts have been made by the company to either replace them or mend them and they still don't work then yes you should ask Reseller LTD for a refund.
If you don't like them because of the design, or once out of the packet and installed you don't like the design of them, but they work, that is a different matter. Reselling the parts, electrical, probably need to think about that ? Normally this is recycled, not resold.
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As OP has had them more than 6 months, needs a report stating inherent fault.
Life in the slow lane0 -
The opening post isn't very clear, but it is possible that what the OP bought is two sets of similar lights, each set consisting of a mains transformer with a proprietary low voltage socket and a string of lights with a plug which fits into that socket.
The OP fitted one set of lights a year ago and found the transformer to be faulty. They have now installed the second set and found to their annoyance that this set exhibits the same fault.
Is that the case, @TractorFactor?
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Hi
The power supply was replaced by Lights Ltd, not the retailer.
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Not quite.
One set of lights were bought, but the transformer was replaced. The lights are still the same.
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Is it the replacement that has failed again?
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A year and 5 months ago, I spent £250 on some lights that have a specific power supply plug AND transformer. Quite expensive for what they are really but they're fairly specific to my needs.
As far as "Lifetime" warranty what are the T/C on this?
As 17 months down the line is not going to get you a full refund for the item.
Life in the slow lane0 -
Yes, that's right.
The replacement has failed again.
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