ISA transfer from Virgin to Vida Savings

VXman

I requested a transfer of my Virgin ISA Flexi 3 account on 16th August.

It was very efficient and quick and I now (2 days later in 18th August) have a Vida ISA account with £21904 in it. (My last record of the Virgin ISA was £21354)

However, details old account at Virgin have completed disappeared. I have no record it ever existed, I have no statements and Virgin never messaged me or acknowledged the transfer was taking place.

The last interest added to my Virgin ISA was in December 2025 so I have no idea how this figure of £21904 was obtained.

Is this normal for Virgin? Surely I should have some record of this transfer and what the balance of my Virgin ISA was when it was closed, how much interest was added and for what period.

Anyone else experienced something similar with Virgin?

flaneurs_lobster

Been a while since I closed a VM ISA but I'm pretty sure I did receive a closing statement by post.

wmb194

https://forums.moneysavingexpert.com/discussion/6680238/isa-transfer-from-virgin-to-vida-savings

The difference between the balances you state works out to about 3.87% annualised so it doesn’t sound beyond the realms of possibility that it’s, as you’d expect, just your closing interest.

VXman

https://forums.moneysavingexpert.com/discussion/comment/82107668#Comment_82107668

Thanks - Yes - this seems in roughly in the right area. The virgin account was at 4.11%

It was more the process I was suprised at. I do all my banking online and expected at lease a notification, message or document saying something had happened. A final statement online would have been nice.

mrcrumb

You can ask for a statement by sending virgin a secure message. Or wait for one in the post.

fuzzzzy

I once closed a Virgin savings account but received no postal closing statement. When I rang them up to enquire I had a lot of faff with various customer service people being unable to help, but eventually got one that could help. They could see that there had been a digital closing statement produced, but the online portal offered no way that we could see for me to access it because the account itself had disappeared. In the end it was e-mailed to me and I got a small amount of compensation for the faff.

Beddie

You will get a statement in the post, for sure. That's what happened when I have transferred from them in the past.

35har1old

https://forums.moneysavingexpert.com/discussion/6680238/isa-transfer-from-virgin-to-vida-savings

Likely receive a letter in about two weeks time.

If your account had a sort code beginning with 08 you should still be able to see your transactions