Currently stuck in Catania due to volcano eruption

Westin

So you are saying that the coach transportation between Catania and Trapani was set to leave well before the original departure time of the CTA DUB flight? Do you have the timings?

I wonder how the other passengers got on?

Presumably you checked your email folder to check the rescheduling notification and transportation between the two airports was not missed? Perhaps Aer Lingus can tell you where/when this was sent.

jomcbride

yes the coach transport left 7 hours before departure time .

some people missed the flight as we were told we were waiting for passengers but they didn’t make it.

Yes no emails were missed. It was a complete farse.

flightcompensations

The body you want is ENAC in Italy. Under Article 16 of Reg 261 complaints go to the regulator of the country you flew out of, so Catania means Italy rather than Ireland, and EASA is the aviation safety agency, it has no role in passenger claims at all, which is why no country list there fits you. Being UK based doesn't matter either, you departed from an EU airport so the regulation still covers you.

On the 770 euros, as eskbanker said above it's reimbursement rather than compensation. They chose to move your departure to Trapani, so getting you there was part of the rerouting they were offering, and the coach they laid on left seven hours early and people missed it. Send the receipt with a short note on what transport was actually available to you that morning, because the reasonableness of the cost is the part they'll push back on.