Subsidence due to drought?

Annemos

Yes I will go through my stuff and find them. May take a few minutes at least…

Annemos

I do not have the time to look again at these individually. So, I am going off the way I saved them when my claim was ongoing. And from my memory, when I used them to assess my own situation, just in case I needed it.

https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ombudsman-decisions

DRN-

2593833

3038844

3336355

4117187

4286093

4440873

4441277

4601185

4846356

5157508

5342656

9738552

Edit: from the way I saved them….. 4846356 and 4441277 are where the roots were deeper than the regs, from memory.

Annemos

https://forums.moneysavingexpert.com/discussion/comment/82101645#Comment_82101645

Another thought re your comment about the Engineering. Oher Insurance experts can comment, but I presume the Ombudsman is also looking at: what can the homeowner be expected to know and did they do the right thing, bearing that in mind.