Mis-sold Broadband

ClockworkDuck

Hi, I'm currently in dispute with my Broadband provider (YouFibre formally known as BRSK).

I was told my a doorstep BRSK sales rep my full remaining bill with Zen would be paid in full but now YouFibre (who took over recently) are saying it's only up to £300 and not the £421 I was told.

I don't have any recording of the encounter (it was last December) and nothing in writing but I also don't have anything that says it was only up to £300.

They say unless I provide some evidence they won't cover the rest but I definitely wouldn't have moved if I had know it wouldn't be the full amount.

Is there anything I can do?

flaneurs_lobster

So between the doorstepping last December and now you received no confirmation from BRSK/YouFibre that your full early termination charges would be met?

And in that time you didn't question the lack of confirmation?

Assuming you are well past any change of mind notice period, I doubt whether you will have any luck with this claim - those doorknockers are on commission-only and will say pretty much anything to get a sale.

la531983

The amount companies cover is usually capped so £300 sounds about right.

flaneurs_lobster

Did you actually tell the doorknocker what your early termination charges were going to be? Not the sort of number that most people have to hand. Was it more -

"I'm in contract for x months"

"That's all right, we'll pay all the termination charges….."

ClockworkDuck

I should have downloaded the recording from my doorbell at the time but I forgot.

He made me run through the Zen early termination page to receive the email which showed £421 and he just said on the spot that will all be covered.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82098128#Comment_82098128

That's called "lying".

Don't suppose you got the guy's name? Probably a fool's errand but I guess if you were able to quote it to YouFibre along with a suggestion that the regulator might be interested in their mis-selling tactics it might make them reconsider.