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Sky q box. Keeps crashing Blue screen

My Sky q box keeps crashing as it freezes and a blue screen screen shows. Constantly have to disconnect and reboot Works fora while the crashes again when watching any Sky channel, Trying to speak to a sky representative and getting any sense from the is impossible. Perhaps others are experiencing the same issue

Comments

  • Rodders53
    Rodders53 Posts: 3,022 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic

    More probably they are not… Unless all PSB broadcasts (BBC and ITV) are OK and only the encrypted $ky ones are an issue.

    $ky CS used to be OK for contact? Check out the $ky Community Forum where there'll be many more $ky users online than here.

    After that it's a formal COMPLAINT time with $ky?

    Ask to cancel (assuming out of contract)… that may also get 'attention' from $ky.

    You can buy a freesat box to replace the Q, provided the dish, LNB and cables are OK.

  • brewerdave
    brewerdave Posts: 9,079 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    As far as I'm aware, a faulty Q box will still be replaced FOC - although they will, no doubt, TRY to convince you to "upgrade" to Stream!

  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,873 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    Just insist on a replacement box, I've had to do that a few times.

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
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