First Direct App - Security Problem Stops Access

friolento

No probs with the FD app here. On most recent iOS.

masonic

I've seen other banking apps complain about keyboard apps. It is a genuine issue, but easily solved by enforcing an in-app keyboard within the banking app.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/82080265#Comment_82080265

Same issue, FD in secure folder, needed to stop Swiftkey to log in.
EDIT but they have no issues using a 7 year old Android 11 phone.

HillStreetBlues

Just tried it again and now works with Swiftkey.

mta999

My HSBC app was updated yesterday and now I get a message saying the app won't start because I need to uninstall any 'virtual space apps' which as far as I know I have none

It is running in the secure folder so maybe that is the problem

Can't generate a security key of course so can't log on to internet banking either so a warning to anybody - if you have FD or HSBC in the secure folder you might want to move it out ASAP

**OP maybe you could update your title to say HSBC as well so that anyone looking at this will be warned

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82139324#Comment_82139324

**OP maybe you could update your title to say HSBC as well so that anyone looking at this will be warned

Happy to - if you could confirm that you are running a keyboard app other than Gboard and that switching this cures your problem.

Like to keep this thread to a single problem/solution.