Civil Enforcement & KFC

TheFox1948

The reply to my e-mail to CMA

Classification: Official

 

 

Our ref: CMA2510229

 

Dear xxxxxxxxxxxx

 

Thank you for your correspondence.

The Competition and Markets Authority (CMA) announced a package of actions on 16 July 2026 to improve the experience of UK motorists when they deal with private parking operators to help ensure they are treated fairly when they receive and challenge parking charges.  As part of this, the CMA published a video and tips to help motorists navigate the private parking system and avoid being caught out with unnecessary costs: Private parking charges - how to avoid getting caught out (video).

 

The CMA also:

• issued letters to private parking operators over concerns about appeal process and extra charges   
• made recommendations to government on how to raise standards 
• launched an investigation into Euro Car Parks (ECP)

 

The CMA is investigating whether ECP’s practices at petrol stations and its handling of appeals may breach consumer protection law and, in particular whether: 

• it’s fair for some drivers to receive parking charges while queuing for, or using, petrol pumps and other forecourt services such as car washes 
• ECP’s wider appeals processes – relating to both petrol stations and car parks – breach consumer protection law 

The CMA is now gathering and analysing evidence to determine whether the company has infringed consumer protection law. At this stage, it should not be assumed that ECP has infringed the law and no findings have been made. 

 

What happens next? 

Your correspondence has been sent to the case team and will be considered as part of this work. However, the CMA is generally unable to comment on the details of live investigations beyond what is set out in its public statements. 

You can find further information and updates on the CMA’s website: 

Parking charges: CMA takes action to drive improvements for motorists - GOV.UK. Please be aware the CMA has no powers to take action or open a case on behalf of an individual customer or business (for example; to pursue compensation, refunds, or to intervene or adjudicate in disputes).

 

Is there anyone else that can help me?

If you are seeking specific action on a complaint, you can contact the Citizens Advice Consumer Service by telephone on +44 (0)808 223 1133 (England and Wales) or online at Contact the consumer helpline - Citizens Advice. It provides free, confidential and independent advice to help people overcome their problems.

If you wish to report a trader to Trading Standards, you will need to call the Citizens Advice Consumer Service and it will assess your problem and pass it on if it is appropriate to do so.

 

Thank you again for contacting us and for the information provided.

 

 Yours sincerely 

 

(Removed by Forum Team) 

Complaints and Enquiries | Competition and Markets Authority | The Cabot | 25 Cabot Square | E14 4QZ | 020

Coupon-mad

It's good that they responded and have your evidence to assist their work.

🙂