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Bought a car on finance but needs new engine

System
System Posts: 178,487 Community Admin
10,000 Posts Photogenic Name Dropper
in Motoring
This discussion was created from comments split from: motor ombudsman.
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Comments

  • pjm79
    pjm79 Posts: 15 Newbie
    10 Posts Photogenic

    hi I’m in a dilemma bought a car on finance had it 5 months and the engine blew bought extended warranty through AA but car requires new engine which costs considerably more than the 3000 pound they are willing to pay for repairs and especially when this wasn’t my fault no warning just bang so decided to complain to finance company via consumer rights act to either get a replacement or refund. Now it’s gone over the FCA 56 day time limit for an answer so wrote an email to formally reject the car to the finance company but am not receiving any communication. Now starting the ombudsman what I’m asking is does anyone have any advice of which way to turn this is causing so much stress within my family being stuck with no car and finance to pay for nothing?
    thanks in advance for any advice 👍🏻

  • MSE_ForumTeam5
    MSE_ForumTeam5 Posts: 1,444 Community Admin
    Part of the Furniture 1,000 Posts Photogenic Name Dropper

    Hi @pjm79 we've put your question into its own thread

    Official MSE Forum Team member. Please use the 'report' button to alert us to problem posts, or email forumteam@moneysavingexpert.com
  • MasterG83
    MasterG83 Posts: 815 Ambassador
    Part of the Furniture 500 Posts Photogenic Name Dropper

    Couple of questions, what mileage have you done in the car since you bought it? When did you put the complaint in to the finance providor?

    Also ensure you have done your due diligence with regard to maintenance, oil levels etc.

    Ring the finance company. (which one is it)

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  • LightFlare
    LightFlare Posts: 1,946 Forumite
    1,000 Posts Third Anniversary Name Dropper

    https://forums.moneysavingexpert.com/discussion/6675830/motor-finance-consumer-rights-2015

    thread is already running

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