Co-op Bank online issue.

bendipa

https://forums.moneysavingexpert.com/discussion/comment/82057570#Comment_82057570

Only the Co-op site is causing a problem. A week ago it was fine, and I use it most days. No other important website, financial or otherwise is currently causing me an issue other than logging into HMRC, but that's a separate issue which has been ongoing for months. The issue is the same whether I use Linux (my main system) or Windows 10. I have Firefox 152.0.4 and Chromium 150.0.7871, and MS Edge 150.0.4078. Same issue on all of them.

Stuart_W

If it's happening across operating systems and browsers, it certainly does point to being Co-op's end rather than yours. It's odd the log in appears to work but then it hangs. When you phone in does the automated telephone system successfully access your accounts and read out last 6 credits and debits? That might help the bank spot where the "block" is. Complete reset of internet banking might be needed.

bendipa

My online current account is finally accessible today. I did not change a thing in my browsers. I'm surprised one person who claimed they could access their online current account did not have the same problem as me. I went down to my local library on Saturday and tried from their computer and still the same thing. So it was the Co-op bank's website all along, as I suspected. I'm considering making a complaint, although I doubt it will do any good.

This is the 2nd time in the last 5 years that this issue occurred, and the previous time the Co-op bank said it wasn't them, although that problem took longer to resolve than the 2 weeks issue I had this time. I'll probably stay with them for now as overall they've been a good service over the years. But I do get pretty p1ssed off when I know they're lying about a problem with their website..

erin110

I am having the EXACT same issue with the EXACT same fob off and being told its just impacting me… it started Sunday night 4th July

subjecttocontract

I've had no problem accessing my Co-op bank account. Have logged on 2 or 3 times over the past week.

kaMelo

Over the last week or so sometimes the site was really slow, I managed to get done what I wanted to albeit it took much longer than it should. I've not had the problem where it hung completely and then showed an error.