Co-op Bank online issue.

bendipa

Most of the time I don't have an issue with this bank where I've been a customer for over 15 years. But recently once logged in I can't access my current account. I just get the spinning circle for about 60 seconds, followed by 'there has been an error, please try again'. So I can't access my latest transactions or statements. I also hold a credit card with Co-op, but there's no issue accessing that account on the same page.

Having reported the issue to Co-op, I'm given the usual predictable fob-off, 'clear browser cache, cookies, change your browser' etc. But whatever browser I've tried (Firefox and Chromium) it's the same issue. This has happened before a few years ago. Then, I recall being told no-one has reported the issue, clear your browser, and the problem went on for weeks, until one day it suddenly stopped. But they never admitted that the issue was their website.

So I now have to travel some 10 miles to my nearest Co-op branch to try and sort this out. Is there another Co-op bank customer here finding the same issue?

grumpy_codger

So I now have to travel some 10 miles to my nearest Co-op branch to try and sort this out.

I think this will be a wasted trip. If you can make a transfer to another bank, just open a new account and do this. Or switch the account, possibly for a bonus.

Did you try to use their app instead?

jaxsmar

I have the same bank sometimes I have to come off the "app" then go in again via online banking often they have "maintenance work" and yes I've had issues but normally no trouble once not on the "app" my local branch is a bus and train ride away!

soolin

Could it be a password issue? A few weeks back I got messages about changing my password if it had any special characters in it, and only using numbers and letters going forward. I do t recall the actual wording but it did say something like you will need to do this otherwise the log in password won’t be acknowledged.

confederated

I have had similar log in issues for ever. I tend to use the Android app. Sometimes the spinning wheel with spin for quite some time, then it'll log me in. Sometimes I am unable to even use my biometric login. Either way, I close the app and try again. Sometimes I need to do this two or three times. The Co-operative Bank appears to be using a legacy platform and until they replace it this will happen a lot. I'm hoping that the Coventry Building Society will replace the software the bank is currently using.

Stuart_W

All currently working for me. I have never had app or website issues, except the scheduled ones.

I doubt a trip to a branch will end up achieving much. Sometimes worth checking the browser is up to date.

You can always get your balance or the amounts of your last 6 credits or debits read out on the automated telephone service.

confederated

https://forums.moneysavingexpert.com/discussion/comment/82057077#Comment_82057077

Good for you. There are periods of time when I could say "all currently working for me" but there are more glitches than I have experienced with others banks.

bendipa

https://forums.moneysavingexpert.com/discussion/comment/82056724#Comment_82056724

I haven't made the trip yet and don't use a smart phone, so no app. I do have another bank account so might transfer everything there if I'm forced to. But I use both banks for very different purposes. It would be easy enough for Co-op bank to sort this issue out, but I'm fairly sure they can't be arsed, or care if they lose a customer.

bendipa

https://forums.moneysavingexpert.com/discussion/comment/82056991#Comment_82056991

It's not logging in that's the problem. Once I'm in it's trying to open my current account that is the issue

https://forums.moneysavingexpert.com/discussion/comment/82056869#Comment_82056869

As mentioned in my op, I can login. But I can't access my current account as it won't open - spinning wheel for a minute followed by error message, please try again.

Stuart_W

Do you have any other sites or logins that are causing a problem? Try on a different device if you have access to one.

If you're willing to share the operating system and browser version someone on here may be able to replicate.

wmb194

https://forums.moneysavingexpert.com/discussion/comment/82057465#Comment_82057465

Smartphone apps will also run on tablets e.g., iPad.

Have you tried using vanilla Chrome with no add-ins, blockers or VPNs?