Is this a new feature with Amazon or am I being watched for returns?

B0bbyEwing

I've actually returned quite a bit in recent times. Nothing shady I must add. I'll be unsure of sizing in clothing & so as to save time getting the wrong one, returning, buying a new one I'll just order 2 sizes it might be & then return the one that doesn't fit.

Not just clothes, I've returned various other items. Some faulty, some not.

I've started getting this though…

Wondering if everyone is getting that or whether my account is likely being monitored for returns.

soolin

I haven’t had that message although admittedly I only ever return damaged items and then only a miniscule percentage is affected.

Amazon are well known for stopping serial returners from buying and personally if you are outside the normal percentage for returns I would be a little worried. Perhaps for a short while only buy things you know you will be happy with and won’t need to return? Their return policy is quite generous but it costs them money and they will seek to recoup that by identifying people with a high rate of returns.

teaselMay

Never seen that, I just tried to test it for you but inadvertently chose something that doesn't allow self service return - which I've also never seen before, don't want to try again in case they flag my account!

I think you must have to return a lot, I'd guess a high proportion of items bought rather than absolute number, because I've had spells where a lot of items have legitimately been returned without any problem. I came to the conclusion it'd probably be good for my finances if my account was closed

paradigital

I don’t return much, maybe three items in the last 100 or so. I had that exact screen at the weekend just gone when returning some shoes that were completely the wrong size (ordered a 10.5 got a 5).

PocketWatchMan

I have seen this screen once. Doesn't surprise me one bit, going back 10-years or so my Amazon return rate used to be one item in 20, one in 30, something like that.

Now with them using thinner and thinner packaging, it increased more than exponentially, by a factor of 7,8,9x. I've ordered supplements and had broken packets, leaving a trail over all the rest of the items in the packet.. have had so many things arrived dented, damaged, or soaked through wet, to a significant degree. One reason why I'm moving more purchases back offline (that, and the recent comments by the company's top brass that most humans need to be restricted from accessing water, because AI centres will need it more…)

B0bbyEwing

Thanks for the feedback.

I'll get on to Amazon live chat & see what they say

B0bbyEwing

This could take a while.

They've had another bash & still don't seem to get what I'm asking.

I suspect I'm not talking to someone with English as their first language.

Well I asked for them to forward me to their supervisor or at least someone else because I didn't believe they understood my question at all. I was clear that it wasn't a complaint about them, I just didn't see us getting anywhere.

They said they'd send me to their supervisor but that I'd only get told the same because they have access to the same resources.

Supervisor gets on …. immediately understands the question being asked, took a screenshot of what was going on for me, sent this on to the relevant dept & I should get a response via email within 48hrs as to what's going on.

Watch them ban me now :( Was looking in to StreamFab recently (haven't got it though, just looked in to it) & I've heard that Amazon can be quite ban happy compared to other platforms.

GDB2222

Is a really cheap way to get your returns percentage down to buy lots of free ebooks (and not return them!!)? I guess it depends on whether their algorithm is based on quantity or value.

If you think that free items may not count, there are quite a lot of sub-£1 items that you could buy.

I would find a ban from Amazon a real inconvenience.

B0bbyEwing

https://forums.moneysavingexpert.com/discussion/comment/82053519#Comment_82053519

Me too tbh. It has bailed me out a number of times. Christmas especially.

Regards their e-books, I assume you mean Kindle?

If so then I can't actually connect to the internet for a while yet with that if you catch my drift?

GDB2222

https://forums.moneysavingexpert.com/discussion/comment/82053743#Comment_82053743

You don’t need a kindle to buy their ebooks. There’s a kindle app available for virtually every device.

stormCat99

I had that exact message yesterday for the first time. I just assumed they have updated their returns process. I don't have a huge number of returns. I buy a lot - actually have bought more than usual in the last month. I have had the odd return but nothing major.