Cannot use Chase on new phone!

AnnieP6

More joy!
Tried to log in to Amazon Barclaycard account on my new phone. After several attempts, I rang their customer service, to be told that I have to wait seven days before I can log in!

So they can accept my direct debit (in full!) on 1 July but I can't check my details.

I understand all the need for security but having given them my full details, including latest transactions and my mother's maiden name, I still have to wait 7 days,

flaneurs_lobster

Did this not work?

If your old phone is still accessible and you haven't wiped it, you can instantly transfer the app to your new phone without waiting:

Open the Barclaycard app on the old device.

Select More > Manage accounts > Show app QR Code.

Download the app on your new phone, open it, and scan the QR code to instantly verify and pair the new device.

Unlike the Chase app, the Barclaycard app can be installed (and active) on up to 6 devices.

Just to confirm, you are continuing with the same phone number?

kaMelo

It doesn't matter whether you're using the same phone number or not. Chase requires a valid ID document and a selfie every time you register a new device with no exceptions. It's been like that almost since they started.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82050938#Comment_82050938

Agreed, but not so for Barclaycard.

Maegi

There may be occasions where you need photo ID going forward so I would get new Passport if you don't want or can not get a replacement Driving Licence.

ZeroSum

Wife had similar issues, as signed up pre marriage, accepted marriage certificate. But hadn't got passport & drivers license changed yet so wouldn't accept any even in conjunction with marriage certificate. She asked to transfer funds to linked account which they said they would but never did.

Still had old phone, so just opened app in that. Moved all money out & never used again. Absolute joke of a customer service.