Group Nexus

Tazman1969

Hi all

Long time stalking but have not posted anything for a long time, and now looking for a little bit of guidance dealing with this issue.

I now have to deal with Group Nexus for my partner, who as the registered keeper received a invoice for a over stay in a retail car park by 22min 03s.

The date of the event was 08/06/26

Notice to keeper date of issue 18/06/26

Received today 23/06/26

So my understanding is that the notice has to arrive within 14 days (day after the event) so it's a 1 day out as arrived 15 days.

It's very convenient that they put no postage date stamps on their letters, also I know when used to work for Royal mail that the letter has been sent by a bulk mail courier and it's only been dispatched by them using Royal mail delivery network.

I have taken pictures time dated (unopened & opened)next to other post and a recipient from shopping today with the date as proof.

I will try first the land owner route (Royal Estates) with proof of a large spend and time spent in M&S cafe

I will also post a retracted copy of the notice to keeper excluding personal details for some who might pick up on something I missed, but seem they have included the relevant wording.

Thanks for your help....onwards we go once again....

Le_Kirk

The notice was given in time

Date of alleged contravention: Mon, 08 Jun 2026
Date NtK was issued/posted: Thu, 18 Jun 2026
Deemed date of delivery (2 working days): Mon, 22 Jun 2026
14 days elapsed
Given (delivered) exactly on the 14-day deadline.

But that only stops the keeper being held liable if the driver is unknown. Your best bet is Plan A in the NEWBIE sticky - a complaint to the retail park.

Tazman1969

I thought it had to be delivered by Monday the 22nd ?

Delivered today Tuesday 23rd is 15 days...

Le_Kirk

You wrote that the NTK was issued on 18/06/26 which is deemed delivered two working days later, 19/06/26 is one working day, Saturday/Sunday are not working days, ergo it was delivered on the next working day 22/06/26. Try this calculator and put your dates in.

PoFA Calculator - LINK««««

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/82045087#Comment_82045087

Yep but you can't prove it. Deemed delivered yesterday. As already advised, your best bet is Plan A in the NEWBIES FAQs sticky thread - a complaint to the retail park property management team whose company name is at the entrance.

The keeper will never have to pay it but let's try the easy route. Always Plan A first.

Tazman1969

The property belongs to:- The Crown Estate

"An independent commercial real estate business whose profits are returned to the UK Treasury. Because it belongs to The Crown Estate, the site technically forms part of the Monarch's portfolio".

Interesting read....

Tazman1969

I wonder how much of Group Nexus profits go back into the UK Treasury? 😂

Tazman1969

Notice to keeper:-

Front

Tazman1969

Notice to keeper back:-

Tazman1969

DDefinitely Plan A is in action gathering up everything first....going straight to the top management not messing around with the general enquiries email....Is that advisable?

Car1980

I now have to deal with Group Nexus for my partner, who as the registered keeper received a invoice for a over stay in a retail car park by 22min 03s.

Yep, plan A.

But for plan B I would keep naming yourself as the driver in your back pocket (assuming you want to). But wait until you receive a Letter Before Claim from their bulk litigator, which will be some time away.