Heathrow airport parking

breadandbutterpud

I asked MSE for same day 8 night meet & greet parking deals for Heathrow. I booked a £40 off deal with Holiday Extras on my mobile. The booking page clearly said you can amend/cancel. 1 minute later I received an email confirmation. I realised I had booked electric parking only by mistake. I contacted Holiday Extras via their app who advised me to cancel. I don't have an electric car. They promised me a refund.

They are now refusing a refund as they say I booked non refundable parking.

Advice anyone please. Thanks

darrensurrey

Annoying. Can you ask if it can be transferred to your non-E car so you're not asking for a refund? You might have to pay a bit more but I guess it's better than losing all the money you've paid.

heatherw_01

Bit of a hard one as it was your mistake, and it's a non refundable booking.

All you can do is ask them to change the car which they might be able to do, or just say you were promised a refund and say the time that you called as they may have call recording.

Woodstok2000

Looking at the site, your problem may be that all the HolidayExtra products are only cancellable/refundable up to 11.59pm on the day before parking commences. So if you've booked same day, you've already missed the cancellation window.

Maybe worth a complaint on the basis you've been sold a flexible product without ever having the opportunity to take advantage of the flexibility.