Getting to provide Eon readings on statements

bristolleedsfan

O/P how long from when you started Smart Tariff and also from when you first contacted Eon Next did you receive your first electricity statement. I am on day 38 since switch to Smart Tariff completed, received this reply last Thursday,.

"I understand your concern about the delay in receiving your bill. Although your smart meter usually sends us your electricity usage automatically every half hour, sometimes there can be missing half-hourly data. When this happens, we need to retrieve the missing data before we can issue an accurate bill.

Please be assured that we are working to get the missing information as quickly as possible so your bill can be generated"

Reed_Richards

In-Home Devices have been widely advertised as a means of helping you control your energy use. But I think making a record of your half-hourly usage data is just as useful and anyone with a working smart meter can download their half-hourly data free of charge. If you periodically read and record your meter readings, you should be doing this too.

Scot_39

So first off - is my request for confirmation of what readings they are using reasonable? And then if someone raises a complaint with an energy provider aren't they supposed to acknowledge that complaint?

No. But they will be giving data - not just the data in format you might expect.

But I suspect they will refer you to their T&Cs for smart tariffs and how they operate.

And for data - either their portal - or their app - which for smart TOU tariff users (but not others yet - if ever - annoyingly) - should now supposedly include half hourly data.

The reality is register and total daily/weekly/monthly index readings really arent a thing for smart TOU tariff billing.

But even after iterations of the app (ive downloaded and deleted a few times in past its still not brilliant imo - (i hate the energy use only chart daily / weekly etc costs without SC and vat forinstance - but you might find that better if your only interested in how many kWh at which rates)

You should be able to align the aggregate of the 48 readings split by billing rate as appearing on your statements if like the Octopus example with the change in total import - which you could grt from meter or ihd (for last 8 days anyway).

But my guess is there wont be the equivalent of say old school e7 peak and off peak registers per rate on your meter to break it down further than that total import to your 3? Daily rates. As others on tou have suggested there meters operate as a dummy single rate as far as metef / ihd costs etc.

Other suppliers like Octopus give visibility - charts etc down to daily 1/2hrly on their user portals or apps. EOn ??

But for checking over long term - as above suggestion - in reality downloading via hildebrand glow and importing into excel or open office calc (oneof the free alternate suite to ms office) might be the easier way to assure yourself everything is alright over days weeks etc.. as handling 48 readings a day manually might become non trivial time wise.

Scot_39

You can make a rough check by taking your own meter reading. I say "rough" because I take my readings in the morning, it should be exact if you take them at midnight.

The meter should still have its 8 days, (5 weeks and 13 month) - midnight to midnight - history - at least via IHD. But that might be locked to GMT - (I think it is on my old e10 smets1 - but sadly EOn dont give ne 1/2hrly to check) - and the tou follow clock time..

Ildhund

• A couple of points:

• By my observations over several years, the total Hh usage figures for a day match the total meter advance for the day to within 0.002kWh, with the difference almost always < +0.001kWh
• The difference between Hh figures for the nominal peak and offpeak periods will never match multi-rate register readings on a SMETS2 meter because of the built-in randomized offset (delay) to the timings of both tariff switching and ALCS activation.
• Meter time is set on installation and maintained by monitoring the supply frequency supported by a battery-operated quartz clock during power outages. It can drift over time - my own is currently 41 seconds ahead of MSF time. Suppliers can send an update to revert to the correct current time.

Scot_39

https://forums.moneysavingexpert.com/discussion/comment/82043310#Comment_82043310

How many days missing before EOn revert to estimated flat rate billing a la Octopus - or their own alternative fallback ?

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/82043563#Comment_82043563

When select Next Smart Saver Tariff it says

"If after you join us, we can't connect to your smart meter, we will transfer you on to our standard tariff Next Flex whilst we work with you to resolve the issue. This is so we can bill you for your energy usage until the issue is resolved"

Very unusual in my experience both with EDF and Octopus having stated getting half hour readings following switch in to subsequently fail to issue first statement after 30 days, not unique to O/P or to me.

Octopus seemingly from reading replies on X over time retrieved missing half hour readings that were available to be retrieved literally straight away.

No way of knowing if Eon Next reply to me was a stock reply or whether someone is actively looking to retrieve stated to be missing half hour reading(s)

https://www.eonnext.com/policies/terms-and-conditions

Terms for our Next Smart Saver tariff (from 18 May 2026).

tlcgrantham

@bristolleedsfan Thank you for posting relevant t&c especially 6.6 & 6.7. Please correct me if I’m mistaken but it appears that if they are missing data from the peak rate for more than 7days they will estimate it and charge you at super cheap rate.

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/82043634#Comment_82043634

Yes if they are unable to collect missing data for more than 7 days.

Scot_39

https://forums.moneysavingexpert.com/discussion/comment/82043643#Comment_82043643

That seems quite generous