Renegotiating broadband

Dame

I've been with Virgin since it used to be Telewest - used to have pretty much everything, landline, tv with sky cinema, sports - full package, and of course a fast broadband

I cut back to just broadband in 2020 when I got divorced - got rid of the landline & tv - was paying 30+ per month.

My contract runs out this month so I checked what I could get as a new customer - basically 1GB for 24 quid as opposed to the 250Mb for 31 that they were offering as a special deal. I contacted them in chat - told them i'd accept the new customer deal or I'd be walking. Discussions and suggestions followed, but eventually I said I'm walking, and my new supplier would be in touch soon to arrange the swap (I'd researched the opposition here - it was way better.)

24 hours later I had a phone call offering me exactly what I wanted.

Walk away from negotiations. They want your business. Though be prepared to go through with it if they call your bluff of course

Billxx

Well done. It always helps if there is genuine competition in the area. Where I live there was no competition, it was all Virgin cable or nothing. Recently BT came in and laid fibre, hence competition, hence when it was time to negotiate I got a good deal in no time at all.

Blackjack_Davy

Bloody good deal I'm on Vodafone poxy FTTC for £30 pcm and nowt else

forgotmyname

Sounds better than Vodafone who refused a deal I had seen others get online, then several weeks later
they call to offer the same deal. I said too late I am in a contract now.

Seen some good new customer deals but a few people locally who use them keep getting internet and TV dropouts
they get a bit of a discount but what use is that when you need the service and it's down?

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82035144#Comment_82035144

Vodafone use the Openreach network, even if it is only FTTC at the moment there will still be plenty of other options surely?

Rob5342

I never bother negotiating with anything, if there is a better deal I will simply take that, especially as I can usually earn money on TopCashBack for switching. I can't remember the last time I stayed with any supplier for more than a year. The way I see it, why should I put any effort into trying to get a better deal when I can simply just take what someone else haa offered?

Gooner61

I have haggled with Virgin Media over the monthly cost of broadband and phone but have only managed to cut down to £52.50 a month. When I check Martin's broadband deals there are no alternatives to Virgin. My broadband is 250Mb and phone ( which seldom works ) is weekend calls only. Looks like I'm stuck with it' Well done you for getting a great deal

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82107756#Comment_82107756

Try some of the individual big ISPs rather than just rely on the MSE site.

QrizB

When I check Martin's broadband deals there are no alternatives to Virgin.

That's unusual. Did you tick the "show slower but more expensive" box? (It's not quite those words but that's the gist.)