Eurocarparks - first strike 'warning letter'.

daveyjp

Mate of mine has been visiting a local pub which opened in since 2022. His friend works there so its handy for him to call in a catch up. Its in a busy area and has had ANPR since it opened, but he's never had any bother from it. Is never there long so just calls in, has a drink and maybe a sandwich.

Saw him yesterday and he showed me a letter he has received from Eurocarparks advising 'he hasn't followed the rules' and next time it will be a £100 invoice. There is no indication on the letter what 'rules' he has broken. He's asked his friend if there have been any changes - I am wondering if there is a new 'enter your reg' system on the bar,

I don't have the 'rules' to hand or a photo of any signs, but is there a possibility the rules have changed and this is a warning to advise customers to read the new signs?

Gr1pr

I would say so, highly likely, plus it probably uses a tablet now on the bar to exempt valid customers vehicles, using their VRM details

elsien

easiest way to find out is to ask the pub.

Coupon-mad

Please ask your friend for a pic of that letter. It's a good example and I've never seen one since Tesco's old operator (Highview at the time, I think) stopped doing these warning letters about a decade ago.

Please get a pic from him & show us.

ChirpyChicken

https://forums.moneysavingexpert.com/discussion/comment/82025557#Comment_82025557

Saw one from Luton council last month !

Half_way

https://forums.moneysavingexpert.com/discussion/comment/82025569#Comment_82025569

Coincil ones are a different kettle of fish though

daveyjp

Managed to get the letter from him before the bin was emptied, hence the creases! For info JDW is Wetherspoons. They do have a tablet behind the bar, but suspicion is there has been a problem with the system.

The other issue is you don't need to visit the bar to order and this pub has an upstairs so you could park up, go upstairs, order your food and drink and never interact with the bar at all. Maybe incorporating a facility to enter your reg on the ordering app is an innovation they aren't interested in.

Friend will be parking on street from now on, but he will get a photo of signage next time he visits.

daveyjp

Friend is now aware a number of these have been issued to other customers who visited over the Spring Bank holiday weekend,

kryten3000

Interesting to see this. What has prompted ECP to do this I wonder. Giving motorists the opportunity to modify their behaviour instead of issuing a charge notice isn't very "on brand" for the industry. Perhaps they are desperately trying to improve their public image?

yarpsnehpets

More likely that JDW (being ethical) put a clause in the contract.

Maybe for a limited time if the system is either new or troublesome.

OldBugger

Something nobody has mentioned, but under what pretext did they obtain driver details from the DVLA in order to send these letters?