Question related to refund being offered

Moneymoneymoney202420242024

This is just a quickie I hope.

I have been "offered" a refund related to poor workmanship, but what seems strange to me is we were asked to send them an invoice so they can refund us... I don't see why they would need an invoice from me to issue a refund. After some searching online it only made me more cautious and still not clear if something dodgy is going on. I don't know if I should send what they've asked for, or something else entirely.

I don't trust them, or hardly anyone else really, due to personal experiences...

Currently dealing with lots of problems all at once right now with regard to all of the people who try to screw everyone over.

Sorry - I'm constantly having to research and check everything with all these problems, as I have no real help or support.

user1977

I don't see any downside with sending them an invoice for the amount they're offering.

born_again

Are you acting as a business?

Moneymoneymoney202420242024

https://forums.moneysavingexpert.com/discussion/comment/82023931#Comment_82023931

No I'm not

Silver_Shark

Send an invoice for what you believe to be a reasonable amount then see what the trader's response is.

Moneymoneymoney202420242024

Thanks for responses. They said they agree to refunding what we've asked (after some litigation), so I'll send something as they asked.

It just seemed weird they wanted an "invoice" as I'm the customer and some google searches made me cautious. Although responses here don't seem too concerned about that so hopefully it's just me worrying then!

sheramber

possibly for his accounts to show money going out.

Okell

https://forums.moneysavingexpert.com/discussion/comment/82024126#Comment_82024126

What do you mean "after some litigation"?

If you've won a court judgment they just need to pay up to satisfy the judgment

If they've simply agreed to pay up under threat of litigation (or after mediation) again i'd have thought all they need to do is to pay you, with reference to their own agreement to pay up (or with reference to the outcome of the mediation)

Why do they need an "invoice" from you?

At worst they should accept a letter from you referring to their agreement to pay you

[Edit: I'd be a bit concerned that they are trying to conceal the reason for the payment in their accounts by disguising it as payment of a business invoice…]

user1977

Why do they need an "invoice" from you?

Because in many organisations, computer says no without something which looks like an invoice. The OP can spend more time arguing about why they don't need to supply an invoice, or just take a few minutes creating one and sending it.

Okell

Crikey. One of my first jobs 40 years ago was as an audit clerk for one of the UK's then largest firms of chartered accountants.

I'd be amazed if this organisation's accounting system (computerised or manual) doesn't allow them to create some properly authorised internal dummy invoice to make this payment to the OP.

It would have taken the "organisation" five minutes 40 to do years ago without unduly inconveniencing the OP.

I'd charge them for my time as well…

Moneymoneymoney202420242024

Sorry I probably used the wrong terminology and meant mediation. A letter before claim was sent, some back and forth after that, and a previous offer that we rejected, before the offer matched what we asked.

The main thing coming up when we looked into it, that an invoice can be to conceal what the payment was for, or otherwise alter the paper trail.

We've managed to get advised by Citizen Advice on what to write and send, so that there is no possible come back afterwards, so hopefully that will be OK and they'll refund.