Tui rescheduled flights by 2 DAYS on package hoiliday

extrareach

I month to ga and TUI has recheduled flights by 48 hrs.

I cant go and have obviously booked taxis etc.

The said i can rebook another holiday on those dates but the equivalent is 900 more as I booked early to get a discount.

Fed up and confussed really

What do I do?

flaneurs_lobster

It's a 'major change' under TUI's T&Cs, if there is no alternative that you want to take with them then you can get a full refund.

Presumably with a months notice you can cancel taxi bookings?

Have you checked other operators for late booking deals?

Grumpy_chap

Are TUI changing the return date by two days also?

Are TUI curtailing (or extending) the holiday duration by two days?

daveyjp

If you can't go your only option is a refund and an alternative holiday.

extrareach

well i cant get the same holiday now for that price only a lower quality one

Ayr_Rage

What do you do?

Rearrange your time off, taxis etc and go on holiday.

Take the full refund.

Arrange an alternative.

silvercar

https://forums.moneysavingexpert.com/discussion/comment/82022885#Comment_82022885

All of which are not the outcome that was booked or wanted. I’d complain, they may contribute something to a new holiday.

Pollycat

https://forums.moneysavingexpert.com/discussion/comment/82023057#Comment_82023057

But the outcome that was booked and wanted is apparently no longer available.

I'd complain too but it would help if the OP could answer some of the questions asked.

Re the alternative options offered by TUI for the same date - are they to the same resort, from the original airport, to the same standard accommodation?

la531983

What location is it?

Woodstok2000

Based on the TUI terms, they should at least try and offer you a similar holiday. If that's not possible, depending on the reason why the change was made, you may be due some compensation (see below). Beyond that you'll be relying on their goodwill, but it's always worth making a fuss in case they decide to offer you something extra.

If We Change Your Holiday

We aim to give you what we promise but, as we plan our holidays a long time in advance, sometimes things can change. We can make a change at any time but will let you know before your holiday if there’s time.

Flight times given are for guidance only – your actual times will be shown on your e-ticket. Check that carefully when you receive it. Aircraft type can change and some facilities such as entertainment or advertised seat pitch may not be available. If we can’t provide a seat option, we’ll refund the price you paid for that option.

Occasionally, we may have to make a major change to your holiday such as a change of destination, a downgrade of your accommodation by one full star rating, a change in flight time by more than 12 hours or a change of UK departure airport. A change in flight time that we need to make within 24 hours before you are due to fly is not a major change unless the time changes by more than 24 hours.

If we tell you about a major change after you book your holiday, you can accept the new arrangements offered by us; or accept a replacement holiday from us of the same or similar standard and price at the date of the change (we’ll always refund the difference in price if the replacement holiday is a lower price at the date of the change), if we are able to offer you one; or cancel your holiday with us and receive a full refund.

If we make a major change, and you choose to cancel your holiday and receive a full refund, we’ll pay the compensation shown below, unless the change is because of an event beyond our control. Any compensation payable is based upon how many days before your holiday departure we tell you about a major change. We’ll pay 50% of the compensation for each person who paid a child price. No compensation will be paid for free child places.

How long before your holiday we tell you about a major change	Compensation per person
84 days or more	0
83 - 29 days	£25
28 - 15 days	£35
14 - 8 days	£50
7 - 0 days	£100

la531983

https://forums.moneysavingexpert.com/discussion/comment/82023074#Comment_82023074

They probably ARE offering a different holiday.

Going to guess this is only a destination they fly to weekly, and rather than the holiday now being (as an example) Tuesday through Tuesday, they have moved the weekly flight to Thursday, and the OP has still been offered their week (or two) away.