Failed patio windows under warranty

Scottish_Dorset

We own a house which was built in 2017. Two panes of four of the patio doors have failed, with condensation between them. I contacted the makers, Patiomasters, they agreed that they have failed but have said we need to find the installer to activate the warranty.

The house was built by a small scale developer, only three properties in our setting. I have contacted their solicitor asking for the name of the installer but no reply.

Is it correct that I have to go through the installer, is there another way?

It would cost around £3k to replace the set ot

herwise.

Thanks for advice and suggestions.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6669429/failed-patio-windows-under-warranty

Warranties are on top of your consumer rights, the provider of the warranty can put any limitations they want on the warranty. Similarly there are often agreements between the manufacturer and seller/installer which limit the manufacturers costs and hence they offer better warranties but require you to go via the seller/installer.

Do you not remember who the developer was? Would have been my first port of call

Scottish_Dorset

https://forums.moneysavingexpert.com/discussion/comment/82008285#Comment_82008285

Yes, I have contacted the developer/seller's solicitor but they have not replied.

Keep_pedalling

Any claim you have is with the builder, but even if they are still in the go you are going to struggle to get very far after 9 years.

You only need to replace the two blown ones, and a good local glazier should be able to replace those at a reasonable price.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82008288#Comment_82008288

But why the solicitor and not the developer themselves? In 9 years they could have changed their solicitor multiple times.

MattMattMattUK

I think after nine years you likely have zero chance or getting anywhere with this. You did not pay the window company so they have no legal or contractual obligation to you and after nine years the house builder even if they are still operating likely will not do anything either.

Boohoo

https://forums.moneysavingexpert.com/discussion/6669429/failed-patio-windows-under-warranty

Not sure where you are getting £3000 from unless that includes fitting and something else.

https://www.sealedunitsonline.co.uk/

Have a look at the above link for an idea of cost but other sites are available and also try a local installer.

uknick

OP, I assume you are not the original buyer, but did the previous owner leave you with any of the FENSA paperwork? It's a long shot, but the builder, or first owner, might have registered the windows/doors.

If you don't have the paperwork try this link;

Find and order your FENSA certificate

I tried it for my house and it still has the certificate for the windows I bought back back in 2015. However, it doesn't have anything for my mother's new build from 2018.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/82008487#Comment_82008487

I thought window/door frames were on a 10 year guarantee and sealed units were only 5 years.

Maybe different terms for a new build.

Boohoo

Not sure if there are more than one Patio masters but the link to this one doesn't look good for the OP if you look at exclusion no. 6

https://patiomaster.co.uk/10-year-guarantee-terms-conditions/

EssexExile

https://forums.moneysavingexpert.com/discussion/comment/82008618#Comment_82008618

The last window insurance I had guaranteed the frames for 10 years, the mastic for 3 months and everything else for something in between. Sealed units certainly weren't covered for 9 years.

OP, two sealed units should be well under £1000, I had a triple glazed bi-fold unit replaced for about £300 last year, look for local double glazing repair companies.