ZOPA Cash ISA Transfer out

MarkFromCornwall

https://forums.moneysavingexpert.com/discussion/comment/82002998#Comment_82002998

I’ve done numerous transfers in to Moneybox, including several with no sort code, and I find Moneybox are extremely good at doing ISA transfers.

MichaelAP

This becomes more weird each time I speak with ZOPA.

Tried Chat again today. First they tell me:-
Thank you so much for providing me with the information. For the transfer to be processed you need to provide Moneybox with the sort code, account number and ISA reference number. I'll provide you with the sort code and the account number so that the transfer can be processed.

When I told them this is not in accordance with their web instructions, the next request was:-
Do you have the URN/CISA Reference for the second request so I can pass this onto the team to check?

So… I’ve tried contacting Moneybox to request said URN/CISA Reference but am now in a wait and it’s currently 4 hour chat wait???

subjecttocontract

Shouldnt this thread be in the ISA section of the web site ?

MichaelAP

https://forums.moneysavingexpert.com/discussion/comment/82003407#Comment_82003407

Apologies if I have posted this topic in the wrong section. Moderator’s please feel free to move as required.

Meanwhile an update for @refluxer I have now heard back from Moneybox who have provided the said URN/CISA Reference and this has been forwarded to ZOPA.
ZOPA now say as they now know the reference they are happy to look into the transfer request!

Seems that unless you provide a reference to ZOPA they will not activate a transfer.

MichaelAP

An update…..
Monday afternoon I thought I would try another Cash ISA, this time from NatWest to MoneyBox.

Less than 48 hours later and the money has been transferred first thing this morning.
Meanwhile the ZOPA transfer is still showing as ………NOTHING.

Well, it proves it’s not MoneyBox.

Pmatty

https://forums.moneysavingexpert.com/discussion/comment/81999850#Comment_81999850

Have had problems,I also have fixed and easy access with Zopa,there are 2 ways of looking at partial transfers,a partial transfer of that particular easy access pot or a partial transfer meaning part of your whole smart ISA,you can transfer part of a previous year's ISA with other providers but it seems Zopa may mean you can't transfer part of the whole smart ISA,if this is the case they have you by the curlies if you have a mixture of easy access and fixed term with them as you can't just transfer any or all of your easy access without penalty,what a con

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82118635#Comment_82118635

This certainly used to be the case. Have you actually tried to transfer part of your EA ISA? The online help implies that this is possible.

Difficult of course, because the process is initiated by the receiving ISA manager.

ToastLady

If it's only this year contributions in EA, would it be possible to withdraw it (other than interest) and open a new flexible ISA and put money in with another provider, rather than transferring?
I've only ever had an EA ISA with Zopa in the past, as I was aware of their restrictions in transferring out if you had fixed too. Can't recall any problems when I did transfer out.

Slinky

Would be interesting to know if the OP managed to get their ISA transferred and how.

MichaelAP

https://forums.moneysavingexpert.com/discussion/comment/82118917#Comment_82118917

Yes, it eventually did complete. It took another full week and a couple more correspondence with ZOPA.

They seemed to sit on the transfer then when queried asked me to start over again.
Many thanks to Moneybox who gave me constant material to pass on to ZOPA.
It would appear what caused the issue was on the initial transfer request I asked for a partial. That soon became clear that although ZOPA accepts in partial, they do not though do partial for transferring out.
This initial transfer request kept cancelling out any further requests despite the following requests all asking for a full transfer out.