ZOPA Cash ISA Transfer out

MichaelAP

I have been experiencing issues over the past number of days in attempting a transfer of my ZOPA Cash ISA to Moneybox Cash ISA.

To date I have attempted four times a transfer with each one failing.

I contacted ZOPA who after an hour of messaging they repeated that the transfer was a Partial transfer which they do not accept.

I repeatedly informed them I had selected a Full transfer on every occasion. Unfortunately I am getting nowhere with ZOPA. My case has been accelerated from local to a higher level and finally to the Cash ISA team who I now have to wait for an email response.

Has anyone else had issues with ZOPA?

Ayr_Rage

It also depends on what Moneybox have requested, have you checked what they have actually done and whether you have ticked the correct boxes.

refluxer

Do you just have the one ISA 'pot' with Zopa ? Just checking because all different Access and Fixed ISA pots are considered to be part of the same Smart ISA so, because Zopa don't allow partial transfers out, they would therefore all have to be transferred together (which means paying a penalty for transferring any Fixed pots before maturity).

flaneurs_lobster

Is all your ISA cash with Zopa in the 'Access ISA Pot'?

No money in their Fixed Term ISA Pots?

MichaelAP

Many many thanks to all.
Each time I ensured all information used in the Moneybox transfer request was correct. After each failure request I doubled down on the information being passed.

The ISA with ZOPA is held in one singular ZOPA AA Cash ISA pot. There are no Fixed or other penelty areas attached.

To me I am bewildered why ZOPA are being pedantic and keeping me waiting in what is now a slow email response.

refluxer

On your Moneybox transfer form, did you leave the account number and sort code fields blank and put the Zopa Smart ISA reference number in the reference number/roll number field ?

https://www.zopa.com/help/article/can-i-transfer-my-smart-isa-to-another-provider

MichaelAP

https://forums.moneysavingexpert.com/discussion/comment/82000011#Comment_82000011

Interesting….. I filled in both the account number and sort code fields but nowhere on the Moneybox transfer form does it ask for the ZOPA Smart ISA Reference number that ZOPA mentioned.

refluxer

https://forums.moneysavingexpert.com/discussion/comment/82000027#Comment_82000027

The account details fields on an ISA transfer form are usually account number, sort code and roll/reference number.

The roll/reference number is usually a free-text field that you can use for either building society roll numbers or account numbers that are not in the normal 8-digit format.

When requesting a transfer from Zopa, you leave account number and sort code blank and put the Smart ISA reference number in the roll/reference number field.

According to Zopa, "your Smart ISA reference number and can be found in your Smart Savings Hub by clicking Manage, Account information, then Smart ISA details"

MichaelAP

https://forums.moneysavingexpert.com/discussion/comment/82000048#Comment_82000048

Many thanks for this very useful update. I have just tried again doing the method you very kindly mention.
If this works I will most definitely come back and post an update.

MichaelAP

Well……. This is now becoming a bit more than simply annoying.

On the 16 May I requested a transfer from my ZOPA Cash AA ISA to a Moneybox Cash ISA using all the parameters that ZOPA mention.
I gave only my Smart ISA reference number; no account number or sort code added and the transfer request was a Full transfer.

Moneybox have come back to me again this morning and the transfer has again been denied.
This time ZOPA are saying the Sort Code was incorrect????
Yes….. I never gave a Sort Code. So, looks like I am going to have yet again another long internal conversation with ZOPA.
The last conversation (after 47 minutes) was ended when the support staff told me a member of the ZOPA Cash ISA team would email me……. To date that has not materialised.

refluxer

If following Zopa's exact instructions doesn't work then that's obviously disappointing to hear. While Zopa would appear to be at fault, I think it's also possible that the fault could lie with Moneybox. My impression is that ISA transfers involve human input at either end which will inevitably lead to problems caused by human error, occasionally.

I've a vested interest in this, as my own Zopa fixed pot matures later this year !