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Withdrawing from used car agreement

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Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,516 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited Today at 7:51AM

    Which simply repeats the consumer rights advice already given, it's of no more help just because it's on their website.

    Firstly, you need to establish if this is a distance sale. One poster suggested it wasn't if it is financed the way you suggest it might be. If it isn't a distance sale then that route's closed and you'd need to try and reject it on the basis of some scratched alloys. Good luck with that.

    If it does qualify as a distance sale, then you need to reject it as advised earlier, which means stop using it and return it, clearly stating you are doing so under the Consumer Rights legislation covering distance sales.

  • soolin
    soolin Posts: 75,070 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper

    I'm just echoing the advice that you need to check what agreement you have re purchasing the car, and whether it was a distance purchase or not .

    As it's been a month or so now, did you stop using the car and make arrangements to return it if you were able to do so under the guidelines that you've just posted?

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  • A_Geordie
    A_Geordie Posts: 500 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    edited Today at 10:15AM

    The wording on that page starts with “If you buy a car”.

    Based on how hire purchase agreements normally work (as I explained in my earlier post), it is impossible for you to have purchased the car under a HP agreement.

    If you did buy the car directly from the dealer, there should normally be documentation showing that transaction, for example, the sales invoice, contract, and other related paperwork as well as evidence of payment from your bank account, with the agreement being between the dealer and the OP.

    In that situation, legal ownership would also usually be an important factor. If the car was purchased outright from the dealer, it raises the question of why a finance company is involved in the transaction at all.

    I suspect the OP has fundamentally misunderstood the distance selling rules.

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