Smart Meter Issues After Switch

Bendo

I suspect you already know you will get nothing from Eon and Octopus will only put you on the current tariff. You are probably best of chalking it down to experience and remember the golden rule on future of avoid incompetent clowns like British Gas, Eon etc.

Greyhound26

After 8 weeks of the E.on farce it was encouraging to wake to an email from Octopus saying the switch had gone ahead and another from 2 hours later saying they were receiving my meter details.

Chrysalis

https://forums.moneysavingexpert.com/discussion/comment/82001997#Comment_82001997

You suspect right, but I do now have stuff happening after I raised it to the exec team, realistically the only way I avoid losses is if they fix it, so I am giving it a couple of weeks, and if even the exec team cant do it, it will be about cutting my losses and moving on.

Greyhound26

https://forums.moneysavingexpert.com/discussion/comment/82008410#Comment_82008410

I found the complaint procedure quite simple to be honest but then I had decided to move back to Octopus. They even gave me £115 compensation for the inconvenience and extra costs which was surprising.

I was also please to get onto Intelligent Octopus Go the same day I joined them. Such a contrast.

Chrysalis

I think they got access now, they not due to contact me again until Monday, and I dont think they have setup the 30 minute readings yet, but they changed my tariff back a little under a week ago, and although the my readings section is empty, there is a line on the main member page saying last read 27 may 2026, and a reading, which at a guess looks realistic given the starting read I provided and the time passed. (I cant access meter at the moment to validate).

On the most recent conversation they did inform me would be a chance they wouldnt backdate to join date on proper tariff in which case I will be compensated.

Chrysalis

Ok another update, the status in
the dashboard has changed to we are taking 30 minute readings.
It looks like on the web dashboard, this data cant be viewed, but I can
now see it in the EON next app, with correct TOU pricing. Peak, off
peak, super off peak.

They have now rang me, the tariff is starting from the fix date, and is NIL charge for the time period before, so I think they handled the billing side as they should.

JoJo8888

I have just moved from Octopus to EON Next, and keep being asked for meter readings despite having smart meters that are less than 2 years old. Hopefully they can resolve this, and I will lose the will to live, and Octopus tariff was much higher than EON Next. Any advise gratefully received.

tim_p

https://forums.moneysavingexpert.com/discussion/comment/82019100#Comment_82019100

Smart meters aside, have you supplied the requested readings?

tlcgrantham

https://forums.moneysavingexpert.com/discussion/comment/82019100#Comment_82019100

Like you I’ve moved to Eon Next 12 weeks ago with a working Smart Meter and was constantly badgered to give a reading. I did but they still kept requesting a reading. After about 4 weeks they finally received the “adjudicated reading” from a mysterious third party and corrected my bills to this incorrect reading.