Smart Meter Issues After Switch

Rodders53

I moved the other way EoN to Octopus effective 1st March.

Different meter brand and in the South but there was a :self censored: that meant Octopus couldn't access my meter for over a month. {So that meant I'm now on a single rate tariff fix rather than a TOU one… and I calculate cheaper as a result than the IOG I originally moved to Octopus for as their TOU prices have risen.}

Octopus and EoN use a different Register for meter reads on TOU rather than the total import register my IHD displays to this day… and I had that argument with EoN as part of the switch…

Formal Complaints with both is the way to get their attention. I tend to use e-mail so the comms are accurately recorded / form a virtual paper trail (rather than voice comms). Keep on at them both to sort it out.

Greyhound26

I made contact with them today and received the reply below. Very unsatisfactory with no apparent way to fix this and to be honest I don’t understand this. Everything just worked with Octopus. Formal complaint has been raised for all the good it will do.

Reed_Richards

I bet there is a manual workaround but nobody at Eon knows how to do it.

Scot_39

Does anyone know what happens to the record of say E10 or E7 time configurations that I thought was part of the standard settlement configuration - if your supplier moves you to a 0000 replacement for the current SSC code when ties you to MHHS ?

Or is this only something that happens to single rate and smart TOU already billed from half hourly ?

As for any E7/E10 tariff based on registers - with any set meter randomised time offset - it cannot be properly billed from the 48 1/2 hour timeslots - as the offset would shift switches off the fixed GMT xx:00 and xx:30 boundaries

Ildhund

@Scot_39 asked:

Does anyone know what happens to the record of say E10 or E7 time configurations that I thought was part of the standard settlement configuration - if your supplier moves you to a 0000 replacement for the current SSC code when ties you to MHHS ?

REC does: New Meter Configuration Tables - Market-wide Half Hourly Settlement - REC Portal. Best of luck with making sense of all that 🙂

MDD will apparently still be around for some years yet, so the MTC/SSC/TPR relationship tables are still there for now.

stook

I am in a similar pickle. I switched from Octopus to E.On (Drive Smart Tariff) effective - the 1st of May - Octopus did not have any problems, I was on Agile Tariff for some time before I moved to fixed tariff. Gas smart meter (mhhsp) works fine and the tariff switched. I got an automated email saying my smart electric meter failed some eligibility checks, they moved me on SVT tariff. When I called them, I was told the problem has indefinite timeframe and they could not tell me when should I expect it to get it sorted. I was 'advised' to not to bother to get in touch in next 30 days.

I haven't raised a complaint yet. I am loosely affiliated with the industry I suspect the problem is solely on E.ON side, cases that fall through the cracks are likely raised as incidents in ServiceNow, with low severity. Those may have workarounds but they are possibly only known to internal teams.

Greyhound26

https://forums.moneysavingexpert.com/discussion/comment/81998100#Comment_81998100

I’m also thinking that the problem is with EON to the point I’m actually thinking of moving back to Octopus. The worst that will happen is I am on exactly the same rates as with the EON fix. I’ve totally lost confidence in them.

Greyhound26

Update: I spoke to Octopus who have pretty much rubbished the EON claims and they say I’ll definitely be able to go onto Intelligent Octopus soon after going live with them so I’ve started a switch back.

QrizB

That's good news and might be an option for the other forumites with similar problems - @stook , @jdal and @Chrysalis (are there any more I've missed?)

Chrysalis

https://forums.moneysavingexpert.com/discussion/comment/82000136#Comment_82000136

Its a route, but the problem is QrizB EON would owe me some money because the current OE tariffs are more expensive annually vs start of March, EON need to be financially liable for their incompetence.
I will happily leave EON if they pay the cost differential.

I could ask OE if they will put me back on the tariff I was on when I left, never know, if they agree I will write off the other losses and move back, but I do expect OE to tell me they cant do that.