Turkish Airlines Miles and Smiles Rewards

newzealand2023

I have had problems trying to convert miles for a gift card. My wife and I have around 16000 miles, each equating to about £80 in vouchers. I tried to convert these but the TA App suggested I had to verify my account first. They offer several ways to do this but none are really suitable. Examples are "Quick Verification " but this is limited to Turkish citizens, arrange a Miles and Smiles Credit card which I do not need, link the rewards to my Bank Account but my bank does not appear on the partners list, book a further flight. Again which I do not need at present. I have contacted Customer Service and have received the same reply twice which essentially appears AI generated and just offers the same advice as their App. I have contacted my travel agent with whom I booked the flights but despite her help I am no further forward. Surely they have all necessary details since I booked 4 flights with them in February this year so they have my details plus e-mail address etc.

I think they are being a bit obstructive perhaps in the hope I will give up.

I have attached their communication via WhatsApp.

Any response with advice would be appreciated

Screenshot_20260427_180501_WhatsApp.jpg

Screenshot_20260427_180529_WhatsApp.jpg

Worried_fool

If you can get a credit card you don't have to use it.

heatherw_01

Moving to the correct forum as this forum is just for posting holiday deals.

fifeken

Your account would normally have become verified once you'd flown with them but as that appears not to have happened do this:

Log in to your account on their website and look for leaving feedback on the Miles and Smiles program.

In the text state that you want to verify your account and attach a pic of your passport.

Wait, but keep checking status as you may not receive any notification of the change being processed.