FAO those that left HL

trevjl

Right, thats it, sick and tired of HL now. I'm off.

Was waiting to see how my charges looked once increased before deciding what to do with my SS ISA F & S account, cash ISA along with the wifes SIPP.

Final straw was last week, wife withdrew a small sum £3K from a cash ISA, took 3 days even allowing for bank holiday to get to the transaction account, then when they eventually sent it to the bank account they only sent £2500, leaving £500 behind for some unknown reason. Secure messages ensued, all to no avail, couldn't even be bothered to reply. A phone call ended up speaking to a nice young chap that appeared to be work experience as he had no clue at all. So, ten days later still has not been sorted out. Have made an official complaint, we will see.

Rant over, but my question is how have you found you new platform as I will be moving the families away from H & L, preferably to one that also does junior ISA as want to move the grandkids ISA's as well.

Shame really as I always liked them and they had good customer service, they seem to have gone to pot.

Albermarle

Is the issue mainly that your cash ISA is not actually with HL, but with a third party ?

HL is an investment platform which offers a cash ISA service on the side. So not sure issues with the Cash ISA service reflect directly on their main activities.

Having said that their customer service generally seems to have slipped a bit.

Only some other investment platforms, offer Cash ISAs as well - Plus there is no guarantee that those that do will fulfil all your non cash ISA requirements.

You may be better to diversify into more than one provider.

wmb194

https://forums.moneysavingexpert.com/discussion/6667619/fao-those-that-left-hl

AJ Bell is probably the first to look at if you want something similar to HL.

TomDolan

I am in the process of moving my Stocks and Shares ISA from HL to Lightyear, who are similar to T212 with whom I already have an S&S ISA

the revised fee structure with HL has increased my monthly fees.

kempiejon

I had cause to raise a complaint with HL following some duff info their staff told me, they've offered me s small compo. I had a problem last year with Scottish Widows née iweb when I took a small pot lump sum. I took a compo amount and they then compounded the problem and offered me a few hundred more.

I expect someone out there might have a story of how AJbell messed up.

trevjl

https://forums.moneysavingexpert.com/discussion/comment/81993225#Comment_81993225

yes it is as you say, but it is the fact it had no issue getting out of there into HL's transaction account, it was there onwards it went tits up.

Will be lloking at options of going to different platforms if needs be.

noclaf

I use Fidelity and AJ BELL, very happy with both though with the latter much more simple setup and single account so I hardly need anything from an admin perspective.

SIPP, S&SISA and JISA with Fidelity, all good so far and that's after +5 years on the platform. The Fidelity platform charges on the first two of my accounts listed are capped if using ETF's....which may or may not be relevant for your needs.

masonic

Fidelity is obviously the main contender for the JISAs. I ended up moving my HL SIPP there, and my HL S&S ISA got distributed between Trading212, Freetrade and Scottish Widows Share Dealing. No issues with any of the transfers or the destination platforms. I was only using HL briefly to get a couple of switching incentives.

Albermarle

https://forums.moneysavingexpert.com/discussion/comment/81993291#Comment_81993291

Be aware that some platforms offer cash incentives to transfer to them from time to time. This should not be the main reason for choosing a platform, but something worth thinking about.

brewerdave

Must be a LOT of customers currently transferring away from HL - Started my partial ISA switch to Ii in mid March - but the final funds that needed " conversion" before transfer are still sitting in my HL account along with the cash balance.

Complained last week re the time taken - the reply this morning, is that they are "very busy" in the department that deals with the fund conversions altho' (begrudgingly) they are going to transfer the cash "asap" -hopefully in the next couple of days.

artyboy

I'm just about to transfer a SIPP in to HL for the £2k cashback they will give me. But then I'm not your typical customer…