Housemate order new broadband in same property

SharkMoney

hello

I am currently with bt fibre but the renewal price is too high and I don’t want to change providers. I am wondering if my housemate orders as a new customer to get the new deal, how do we ensure a smooth transition?

what date will the housemate be given for activation and do I need to cancel mine? I know I’m supposed to give 30 days notice. I want to avoid us paying twice.

iniltous

It seems a little unnecessary, often negotiation with BT get pretty much the new customer price , so unless you have Halo products you want to remove ( and they are difficult to get rid of ) but to change to your housemate, all your housemate needs to do is apply as if they were moving into the property, you will get a communication saying someone wants to take over the service into the property and to call if this is a mistake, in your case you don’t respond , you want the service taken over ….the housemate gets service (new router etc ) , you get a final bill , asked to return ‘your’ router etc .

wongataa

You do not cancel the broadband. The person signing up just signs up and is given the switchover date. That is it. You will be contacted to say a broadband switch has been started and what to do if you want to change your mind but in this case you do nothing.

On the switchover date the broadband will stop working at some point. Setup the kit to work with the new provider and at some point it will start working again.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81987046#Comment_81987046

Would that still work if the plan (as it seems) is to use the same company?

wongataa

Should do. No reason not to change providers if you can get a better deal elsewhere though.

iniltous

if this were a ‘genuine’ case of a new customer moving in , they would be unaware (and couldn’t care less ) if the previous occupant was using the ISP that the new occupant is intending to use ….this bending of the rule works when it’s the same family name on both the old and new account with the same ISP , and as this is housemates, even the surname isn’t going to raise ‘suspicion’ as presumably they have different surnames.