Smart Meter HELP

Matt99Islands

https://forums.moneysavingexpert.com/discussion/comment/81973723#Comment_81973723

The online account info. Looks like the below

While checking. I did notice this "Out of Range Read Type"

Matt99Islands

https://forums.moneysavingexpert.com/discussion/comment/81973775#Comment_81973775

The Villavent is a system that takes "bad" air from Kitchens / Bathrooms etc. And uses it to heat air being pulled from inside. We currently have it set to "low" which is pretty much off. We have "tested" it using the IHD and it does not consume much.

QrizB

The heating system is called "Elnur Gabron" "RDW WiFi Programmable Eco Fluid Radiators".

Ah, panel heaters with go-fasta stripes. You have my commiserations. (What possible value does geolocation add to a panel heater? Surely you know where to find your house?)

The IHD at the moment 20:38 is 1.42kWh

I'm going to assume you mean it's reading 1.42 kW of instantaneous power.

Does the IHD have an internal battery, so it works if unplugged? If it does, take it with you to your consumer unit (fuse box). Switch off everything except the lighting circuits. What does the IHD read now?

Then turn the breakers back on, one by one. Note how much the reading on the IHD increases with each one. Which circuit causes the IHD to jump back up the most?

Matt99Islands

https://forums.moneysavingexpert.com/discussion/comment/81973761#Comment_81973761

The energy supplier is Utility Warehouse. There are some photos in the thread of the meter. Hope thats okay. Currently blurred out QR code / Barcodes. There is also a screenshot of the bill data which includes how often the meter is read on the online account, this seems to be daily!

"Can you Identify why?" That is what is making us go absolutely crazy!! Nothing has changed its super confusing.

WiserMiser

Photograph the meter reading in the middle of the day. Turn off sensitive electronic items individually (TVs, PCs, control systems etc) then unplug them or turn off their mains outlet switch.

Switch off every circuit in the consumer unit ('fuse box') then throw the main switch(es). Leave everything off for an hour or two. Minimise opening the fridge and freezer.

Photograph the meter again then restore everything by following the above sequence in reverse order.

Are the two readings identical? If not then it suggests there may be a faulty meter or a wiring problem.

Matt99Islands

The Radiators come on,

Twice a day.

Once between 6am and 8am

& between 17:00 and 21:00

They are designed to heat to temperature and then turn off. We measure this using an app "Elnur Gabron" and can see each radiators kWh. For example, today one of them has used 0.32 kWh. We have 6 radiators. 1 of them is never used and is set to maintain a temp of 7.5c.

QrizB

You've got all the tools you need to figure this out. You just need to be methodical.

Matt99Islands

https://forums.moneysavingexpert.com/discussion/comment/81973932#Comment_81973932

The Bungalow is detached. The meter is outside the property (We have a display indoors).

Example of the readings

example of elec on the bill

WiserMiser

Oh dear. You may have a well insulated house, but you have just about the most expensive heating sytem possible. To make matters even worse, you're on the wrong tariff which makes the crippling daytime rate even more expensive (38.64p/kWh inc VAT !! 😱). The builder was a cheapskate, low capital and installation costs for him, sky high running costs for you.

The old meter may have been under recording, or the Elnur settings may have been defaulted to more expensive options when everything was disconnected for the smart meter installation. But that's water under the bridge now, so best forgotten.

Right now, you need to switch to a single rate tariff. Most suppliers will happily do this, if not Ditch & Switch.

If you're then not happy with the reduced running costs you'll need to scrap the panel heaters. Likely replacement choices are Dimplex Quantum High Heat Retention Night Storage Heaters or a heat pump. E7 or similar ToU tariff for the NSHs, otherwise single rate.

Obviously you'll have to consider how long you expect to live there and how long the payback period will be. But remember that many potential purchasers will run a mile when they discover it uses daytime electricity for room heating. It'll be difficult to sell and the price it fetches will be disappointing.

WiserMiser

My guess would be that the property once had NSHs, perhaps the old Box of Bricks type.

Then the owner fell for the smooth patter of a snake oil salesman who promised "the perfect replacement for ugly, old-fashioned, bulky storage heaters", quietly forgetting to mention that the running costs of the "modern, futuristic, pretty slimline panel heaters" would bankrupt them.

Sadly the previous owner didn't realise that E7 was totally unsuitable for panel heaters and neither did you.

If you go for HHR NSHs, make sure each one has both an overnight circuit switched by the meter and a 24h supply for the electronic controls and display.