Spring Parking - Reply to appeal contains incorrect parking details

SaeedB

The driver received a windscreen PCN for parking in a permit area, and as per the Newbies thread I waited 25 days and put the appeal in to Spring Parking via email. They did not allow the appeal and provided a POPLA number as requested. So now I am waiting for the NTK to turn up!

However within the email reply they have got the location completely wrong (I assumed they copied and pasted). Is there anything i can do about that and use it to my advantage?

Many thanks

James_Poisson

Well according to the joint COP the appeal rejection letter should state:

17.3. Internal Appeals and Independent Appeals

17.3.6. Location including outward postcode

So in essence they have failed to follow procedure required by the COP to correctly specify the the relevant land in the rejection letter, the COP requires this to match with that stated on the NTK:

17.2. Parking Charges

17.2.1. All parking charges which are issued including:

e) Location including outward postcode

As POPLA is all about the relevant contract, laws and procedures they have failed, though you should include other points applicable.

1505grandad

"…… I waited 25 days and put the appeal in to Spring Parking via email. "

Just checking - was that name a typo? - title states Smart parking.

James_Poisson

https://forums.moneysavingexpert.com/discussion/comment/81965098#Comment_81965098

Good point Smart are IPC Spring are BPA.

SaeedB

my apologies guy’s it’s Spring Parking. Now amended

SaeedB

Oooh… so that will be good when (and if) I receive the NTK as a point to make to POPLA.

Thank you very much.