Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81963081#Comment_81963081

I don't think adding a load of lies is going to help the situation one bit. The delivery company might, of course, report the dangerous dogs…

2702

Accept it at your peril. What will you do when they send you a bill?

I would phone up the people you purchased the sofa from and log a formal complaint of how you are being pestered and request compemsation.

Missy15

Personally, I would

a) call the original company, they should have have sorted it all out, when you got your refund,

b ) next time the delivery company ring, threaten them with, what's your name, you are harassing me, I am calling my solicitor now to start a cease and desist case.

c) If the above still fail, don't answer the door when they turn up, you should see the van arrive outside!

DO NOT ACCEPT THE SOFA

Life gets very frustrating as we get older and nothing is simple anymore, it's a conversation me and my friends often have😞

Good luck, Be strong x

ripongrammargirl

Oh dear- sense of humour mislaid from Grumpy_chap along with the sofa?!!!!
I loved this post from digforvictory with all the reasons for not accepting!! You have brightened up my miserable disabled life with your hilarious comments!

Edina_Typhoon

No. Simple as that.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81963126#Comment_81963126

As is often the case with these dilemma posts, they're not very clear about what the dilemma actually is, but maybe someone (hypothetical or real) believes they could potentially end up with both the refund and the sofa (to sell) if the retailer isn't on top of the situation, and is seeking validation of such unjust enrichment on the basis of having been messed about?

Benj960

I see so many brand new items listed on social media stating ' ordered two by mistake ' which I believe means either the first went missing or it was left outside and they ended up with two so they sell one and keep the cash.

Take the sofa as compensation

john_evmk

That sounds incredibly stressful, especially while you are recovering from hip surgery. Being stuck in a deckchair for two months is unacceptable, and the lack of communication between the retailer and the delivery firm is clearly adding to your burden. It is a moral dilemma because you have to choose between upsetting the retailer/delivery agent or dealing with accepting delivery. No matter which choice you make, you will fail to satisfy one of your moral obligations, often leading to a sense of doing something "wrong" or experiencing "moral residue" like guilt or regret.

You should not feel pressured to accept the sofa. Here is why you should hold your ground and how to handle the situation:

1. You have no obligation to accept it. Since you officially cancelled the order and received a refund, the contract between you and the retailer is legally over. The sofa no longer belongs to you, and you have already replaced it. 

2. If you allow them to deliver it, you could face several headaches. The retailer may recharge you - once the delivery company confirms "successful delivery," the retailer’s system may automatically trigger a new charge on your card for the full price. Also you would then have two sofas and the physical task of getting a heavy item out of your house later when the retailer eventually realises their mistake and asks for it back.

3. The delivery firm is likely a third-party contractor that hasn't received the "cancelled" memo from the sofa company. To stop the stress, refuse at the door. If they show up, do not let them bring it inside. Simply tell the drivers: "This order was cancelled and refunded months ago. I am refusing delivery. Please return it to the warehouse."

4. Send one short, firm email to the original retailer’s customer service. State: "I am being harassed by your delivery partner for order [Number]. I have already cancelled and been refunded. Please instruct them immediately to stop contacting me and remove me from their manifest."

5. Block the number. If the delivery firm keeps calling after you’ve told them the situation, you are well within your rights to block their number for your own peace of mind. 

You have done everything right. The "repercussions" of refusing the delivery are zero; the repercussions of accepting it are much higher. Please do not feel guilty about rejecting delivery. It is the retailer's issue to resolve with the delivery company.

SStitanic

you’ve cancelled the sofa . It’s not your responsibility to sort out the sofa company and delivery company’s lack of communication. Do you like the sofa? Have you got a room it would fit in? If they deliver and you take it in you may have a few months of wondering if the sofa company will contact you. They probably won’t because they have already lost track of the sofa, it will no longer be in their system as Monty pythons would say the sofa is dead it has ceased to be. I have had similar with a cancelled item of furniture when I arrived home one day the cancelled item had been left in the front yard by the delivery o. It now sits proudly in my front room. You have morally already done your duty, it now just down to do you want it, have you got room for it? You can be on tenterhooks for a couple of months , trust me they are not coming back for the sofa. It has ceased to be.

burdinho

how about you sleep on it?😊