parking eye skipping response to appeal to send NOTICE OF RECOVERY

Abi90

Hi all,

I got a PCN from parking eye for not paying for parking at a school where I attended an event.

In actual fact, I did pay for 2 hours but the event overrun by I think 20/40minutes and I lost track of time.

I do not have the recipt but I have the paymnt for the 2 hours coming out of my bank statement. Their PCN states that there have NO record of me making payment (which is not true at all).

I filed an electronic appeal using the lessee template on the forum saying I would not identify the driver. Following the appeal, I received an email response as attached stating that they were putting the appeal on hold and waiting for me to identify the driver but if I do not do so in 28 days, they may reject the appeal and send a POPLA code. That was in November 2025. I have had no further correspondence from them since then.

3 days ago, I received a NOTICE OF DEBT RECOVERY from dcbl.

I'm like….HOW do you not send a notice of rejection and a POPLA code and then move to his step.

Any advice on what to do next?

Le_Kirk

Read the stream of debt recovery letters in the NEWBIE sticky and laugh at yours. They (Debt Recovery Agents) have no powers and can only send out pointless letters (or hamster bedding as it is sometimes called). Wait for a letter before/of claim and then look at NEWBIE sticky second post to read the response to that.

Gr1pr

Put a complaint in using the complaint link for PE on the BPA AOS members list regarding the missing reply to the appeal last year

Abi90

https://forums.moneysavingexpert.com/discussion/comment/81961262#Comment_81961262

The BPA says below. So do I need to contact PE to give me a copy of the response before complaining?

Gr1pr

As i said, complain about the lack of a decision to Parking Eye, as the BPA website tells you to do

Abi90

Clicked on the first link and making a complaint to Parking Eye directly 9which is what I now think you meant.

Below is what I intend to send

"I submitted an appeal as the lessee on 07/11/2025 .
On 26/11/2025 I received an email response
"Parkingeye have placed this charge on hold for 28 days to enable you to provide the evidence requested. If this information is not provided within 28 days, the appeal may well be rejected and a POPLA code provided"

I have since not received any further correspondence from parking eye (either through post or email) but on 10/04/2056 I received a NOTICE OF DEBT RECOVERY from dcbl on behalf of ParkingEye Limited. This has caused me great distress as a newly post-partum mother with a premature baby, I do not need the threat of baliff action on top of already difficult and demanding personal circumstances.

It is procedural misconduct for ParkingEye to escalate the charge without a letter of rejection and POPLA code. Therefore I strongly suggest you reverse your actions and cancel this charge otherwise I will be making a formal complaint to the BPA and the media to expose your predatory actions."

Coupon-mad

Yes and threaten to copy in the landowner (retailer?) as well, and to involve your MP.

Abi90

Sent with date correction (face palm). I will keep you all updated on their response.

Abi90

UPDATE: These guys are so damn cheeky! See their response below and they attached the response sent to me in NOVEMBER to it as well. Provided NO APPEAL REFUSAL or POPLA code. SMH. I'm guessing next steps are to complain to BPA.

" Dear xxxx

We are writing in relation to your recent correspondence.

 

We would like to highlight that Parkingeye are member of the British Parking Association and operate in line with the Private Parking Sector Single Code of Practice. All our signage and processes are compliant with the code of practice.

 

Parking Charge reference xxxxxx/xxxxx was issued to you as the Driver of the vehicle on 12/08/2025. In your appeal dated 07/11/2025 you stated you were not the driver of the vehicle, and Parkingeye wrote to you on 26/11/2025 requesting driver details. This correspondence also stated that “Parkingeye have placed this charge on hold for 28 days to enable you to provide the evidence requested. If this information is not provided within 28 days, the appeal may well be rejected and a POPLA code provided.”

 

As no response was received or payment made, the case was then referred to a debt recovery agent and is being handled by Direct Collection Bailiffs Limited (DCBL).

 

The case is currently with DCBL, and you should contact them directly if you have any further queries.

 

DCBL can be contacted: -

 

• By telephone - 0203 434 0423 – Office opening hours: Monday—Friday, 8am—5pm
• Online -  https://dcbltd.com/car-parking-charges/
• By email - collections@dcbltd.com
• By post - DCBL, Direct House, Manor Park, Greenwood Drive, Runcorn, Cheshire, WA7 1UG.

 

Parkingeye have now closed this enquiry.

 

Our complaints policy and escalation process can be found by visiting our website at  https://www.parkingeye.co.uk/motorist/complaints/   

 

Kind regards,

Parkingeye Complaints Team "

Gr1pr

Complain about it to the BPA AOS compliance team on the BPA website and attach copies of all correspondence etc, especially about the lack of a rejection plus popla code, as per the code of practice

Abi90

This was my response. It was longer but then there's a 15K character limit. So I used Ai to condense it.

"

On 07/11/2025, I submitted an online appeal against the parking charge as the vehicle's lessee. In my appeal, I explicitly stated that I would not be identifying the driver.

On 26/11/2025, I received an email from ParkingEye requesting that I identify the driver. The email stated: "ParkingEye have placed this charge on hold for 28 days to enable you to provide the evidence requested. If this information is not provided within 28 days, the appeal may well be rejected and a POPLA code provided."

I chose not to respond, as I had already made my position clear in my appeal. I expected ParkingEye to follow due process — either accepting or rejecting my appeal and issuing a POPLA code accordingly.

Instead, I received no further correspondence whatsoever until 10/04/2026, when I received a letter from DCBL acting on ParkingEye's behalf. At no point did I receive a formal rejection letter or a POPLA code, which I was entitled to in order to escalate my appeal to POPLA.

I subsequently raised a formal complaint directly with ParkingEye. Their response was wholly inadequate — they quoted the same 28-day holding email verbatim, offered no explanation for why the charge was escalated to a debt collection agency without a rejection letter or POPLA code being issued, and directed me to contact DCBL instead.

ParkingEye's own response confirms the procedural failure: their correspondence makes clear that a rejection and POPLA code should have followed the 28-day period, yet neither was ever issued. The charge was instead passed to a debt collector, bypassing the appeals process entirely and denying me my right to independent appeal.

I am therefore requesting that the BPA investigate ParkingEye's conduct and hold them accountable for:

1. Failing to issue a formal appeal rejection letter following the 28-day hold period.
2. Failing to provide a POPLA code, thereby denying me access to independent appeal.
3. Escalating the charge to a debt collection agency without completing the proper appeals process.
4. Failing to address these failures meaningfully when a formal complaint was raised.

I have attached the relevant email thread as evidence, which clearly demonstrates the procedural misconduct described above.

"