Why does porting new VoIP landline numbers seem so difficult to service providers?

smileguy

hi if you read my summary they did cancel my broadband and port my number again. I was just asking if it’s covered under ofcoms 24 hour switching. Compensation scheme.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81985839#Comment_81985839

I can't see from your post if you have definitely had your phone number ported over.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81987596#Comment_81987596

24 hours switching?

Do you have a link to this compensation scheme please so we can have a look.?

iniltous

It’s not clear if the Ofcom compensation scheme that Sky are a part of , covers delay or failure to port phone numbers , its wording suggests its a total loss of service (when it comes to delayed repair ) , or delay in providing the underlying service that triggers compensation , and that should be calculated and paid automatically ….your broadband worked , the on top service (telephony) didn’t, but more accurately telephony also worked , just not with the phone number you wanted …it’s not clear at all if a failed number port is compensated for , given Sky say number portability is a ‘ best effort’ attempt , it’s not guaranteed because it’s not entirely within their control (although in your case you seemingly have now got them to admit culpability) ….compensation is unlikely to be at the same rate as not having service ( and Sky don’t charge for telephony so how do you put a ££ figure on not having the free service ) at all that is if the ADR agree with you it is something that qualifies for compensation ( see the following for ADR )

TBH, you can ask for compensation, they may consider it , they may say it falls outside the guarantee…you then need to wait 8 weeks for a deadlock situation and when you and Sky are in deadlock , you approach Skys ADR (alternative dispute resolution) CISAS , they investigate and then decide what if anything Sky need to do regarding your demand for compensation.