EON Next Time of Use Energy Consumption- Electric

EnergyTired

I had my suspicions that I was being overcharged for energy with EON, so I went through my bills and noted that there were no meter readings just consumption figures. I added them all up, added them to the opening reading I had when I joined them and by my calculation this was 10k kw more than my final energy reading with them. I was on Next Drive. I have asked them for meter readings and they say I am unable to have them. I explained their consumptions must be done from meter readings but they seem unwilling to supply this data. For context I was paying between £300 and £500 per month for electric in a 3 bed bungalow with full compliment of solar panels

QrizB

Welcome to the forum.

I went through my bills and noted that there were no meter readings just consumption figures.

It's quite unusual for a bill to have no meter readings on it. Are you definitely looking at your bills, and not just at the credit/debit page of your online account?

Edit: I was overlooking the half hourly billing option. Sorry.

I was on Next Drive.

I think there are some other forumites who are on EON Next Drive, including @Reed_Richards . Perhaps one of those folk can cast some light on how this tariff is billed?

MWT

https://forums.moneysavingexpert.com/discussion/comment/81957744#Comment_81957744

If it is billed on the half-hour readings then it will not have start and end meter readings, but it should contain a daily summary and the total consumption.

Suppliers are obliged to use either the HH readings or the opening and closing meter readings but they are not obliged to use both, and most do not use both as there will be small rounding differences that will just prompt CS calls as people try to chase down the 'missing' factions of a kWh.

QrizB

If it is billed on the half-hour readings then it will not have start and end meter readings, but it should contain a daily summary and the total consumption.

Agreed, if billed half-hourly you might not get index readings on the bill.

bristolleedsfan

Just looked at old Eon Next account, shows meter reading history same as EDF does. ( Octopus seems to only show last meter reading)

EDF time of use tariff whilst meter readings not shown on statement, Smart meter readings were taken 1 Dec, 17 January, EDF estimated 5th April and asked me to submit a meter reading. (Shows in Meter reading history)

Eon Next use same billing system. might be worth logging into old account scroll down to View meter reading history

Qyburn

Octopus doesn't show meter readings at all on tariffs that are billed from the H/H data.

Reed_Richards

I am on the Next Drive tariff. Eon Next never gives me meter readings and their charges are based on the half-hourly consumption data. But you can download this data for yourself from several organisations. I use https://glowmarkt.com/pages/property/energy-data I don't completely trust Eon Next so I always check their consumption figures against the half hourly data I have downloaded but I have been doing this for approaching 3 years and the data has always tallied.

The other thing I do is to read and record my own meter reading once a month. If there ever was a dispute I could refer back to these.

From 28th February to 27th March I used 691 kWh at the cheap rate that applies (for me) between midnight and 6 AM and 246 kWh between 6 AM and midnight. I have an EV, a heat pump, solar panels with 4.8 kW peak output and a 6.5 kWh battery for my 4-bedroom bungalow. I charge my battery to 90% peak capacity overnight then let it rundown to a minimum of 10%. My total electricity charges for the month in question were just less than £150.

QrizB

@EnergyTired - could you share your meter readings?

Also, what make and model of electricity meter do you have? Have you checked for any second register that might be incrementing?

EnergyTired

My meter is a Landis &Gyr E470

The only readings I can find on there are Rate 01. But I'm not with EON any more now. I'm still on a cheaper night rate though, which is what I had with EON. Maybe I'm not looking correctly. Im now with British gas and can find the day reading but they show another reading for the low, and Ive no idea where to find that. Maybe thats the key to this. But I still don't see why EON can't show me how they worked out my consumption. I feel 4k a year for a 3 bed bungalow with maximum solar panels seems a lot, I don't even have electric heating. I have no tumble drier, or anything like a hot tub.@Reed_Richards thanks for that link to Glow for homes. I've registered. Im a data guru at work so this is right up my allie. But even if i can prove an overcharge getting the company to admit it and refund is highly unlikely. Is there any law that forces them to give you genuine bills they can support with data.

QrizB

My meter is a Landis &Gyr E470

That might be the key to this.

L&G used the name E470 for lots of different models of electricity meter, some old SMETS1 ones as well as newer SMETS2 ones.

There's a known problem with half-hour metering on certain SMETS1 E470s where they "double report" and you end up charged for twice as much electricity as you've actually used.

See this thread from 2023 and this thread from 2024 for examples - one with Octopus, one with EON Next. At least one of those folk needed a meter swap to fix it.

If you've got one of the L&G E470s with this problem, it could explain your excessive billing.

EnergyTired

how do i know if its SMETS 1 or 2? This is very interesting