Severn Trent

BlackCoffee1sugar

Hi, three of us live in a 3 bed-semi. One bathroom, small downstairs cloakroom barely used, no bath just a power shower. On average I'd say we use the washing machine and dishwasher once each per day. Minimal hose pipe usage (The Peak District rarely experiences drought!) and no other appliances requiring water.

My direct debit for water is currently £175 per month. I queried this with Severn Trent and sent in a new reading (we have a meter) and I'm being told my new monthly payment will be £202. No apparent leaks and when taps are off etc the meter is not moving.

Customer service are giving stock responses via their Whatsapp helpline, saying that they hope that I can reduce my usage to bring the cost down. Has anyone got experience of this? Is this what water costs nowadays?? Am I within my rights to request a full review and to get them to look at my meter? Or do we just have to take their word for it?

Any advice appreciated

elsien

Have you checked the meter readings against the statement, and that previous payments were enough to cover what you were using?
How much water are you using in cubic metres, that’s what you need to look at rather than your direct debit amount.

Robin9

Please give us the meter readings from your bill for the last few years.

fatbelly

Similar to you, 3-bed semi. Water is £84 per QUARTER. You do have a problem somewhere.

Ms_Chocaholic

How long is everyone spending in the shower, a quick google suggests a power shower can use 150 litres of water in ten minutes compared to a bath which only uses 80 litres.

Just for some context, two adults in our home and we spend around £260 on water per year.

Robin9

Until we get those meter reads we are only guessing.