Ripped off by Outside Clinic opticians - is there anything I can do?

Okell

@strenger - as you still seem to be within 30 days of delivery to you, if you want a refund rather than a repair or a replacement (and I presume you do want a refund) make sure you tell them that you are exercising your statutory short-term right to reject for a full refund under the Consumer Rights Act 2013.

If they try to persuade you to agree to a repair or replacement tell them "No - I'm legally entitled to a full refund for the damaged pair"

sheramber

What remedy do you want?

To return both pairs and get a refund then buy elsewhere?

Or do you want the faulty pair repaired or returned and refunded?

born_again

If only you knew how much opticians pay for the frames 🤣

strenger

https://forums.moneysavingexpert.com/discussion/comment/81956624#Comment_81956624

The tests are funded by the NHS. The glasses cost are entirely separate.

strenger

https://forums.moneysavingexpert.com/discussion/comment/81957155#Comment_81957155

A return and refund has been initiated for the faulty pair. I'm content with that.

Jumblebumble

https://forums.moneysavingexpert.com/discussion/comment/81957409#Comment_81957409

In the light of this I don't think it is at all fair on a business to keep the title suggesting you were ripped off

You were not ripped off.

You agreed a price and they delivered exactly what you paid for.

the_lunatic_is_in_my_head

Just to note OP you may reject the entire order, see CRA guidance notes here:

https://www.legislation.gov.uk/ukpga/2015/15/notes/division/3/1/3/4/3

The fact they are made to your prescription is irrelevant, the regs permit you to reject all goods under the contract even if only some do not conform (this not classed as changing your mind on any problem free goods).

strenger

https://forums.moneysavingexpert.com/discussion/comment/81960972#Comment_81960972

Disagree. When they charge £170 for frames that I can buy for £35 elsewhere, it's a ripoff.

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81971069#Comment_81971069

But you're not paying £170 for frames, you're paying £170 for the frames plus the home visit for the test, consultation, etc.

If you can conduct your own tests, or are prepared to go into a store at the expense of your own travel time and expense and pay for a test, I'm sure the £35 frames will have saved you money. If you can't do that, or don't want to, then the frames appear to cost more.

strenger

https://forums.moneysavingexpert.com/discussion/comment/81971105#Comment_81971105

No, I'm not. The visit is paid for by the NHS.