Plum - App Issues

whitehartal · 6 April at 4:08PM

Tried to open a Plum Cash ISA, on the app. Took me through the account setup, and eventually got to the ID & Address verification screen. Both boxes were marked as Verified (I had not sent photos of any documents at this point), and I could not continue. My only option was to press the X at the top of the screen, which left the process.

My wife opened a Cash ISA with them at the same time, with no problems. She was not taken to ID & Address verification screen.

Anyone else had these issues?

Bigwheels1111 · 6 April at 5:47PM

Did the same this morning.

No ID requests at all.

20k added, No to hard at all.

Must have been the verification that let you down.

whitehartal · 6 April at 7:43PM

Cheers!

I didn't get the chance to do any verification! Entered my details, NI number, got sent to the page to read Ts&Cs etc...Continued...got sent to the Verification page…couldn't get any further! The only clickable thing was the X!

Thanks anyway!

bargainbasementdude · 7 April at 3:57PM

I had the same issue this morning. Have you had the problem rectified by Plum yet?

Ade22c · 9 April at 11:48AM

exactly the same issue - I contacted the help and they asked me to send my ID & a pdf of bill with address etc. through the help chat ? not the best start to this company who are app only and no phone number to speak to a human ? first thing I had to do was link my bank account as well - which you would think would be after you have got the isa in place ? I also have an isa transfer to process once I do get open concerned that because they seem according to the app to put money into your 'Primary Pocket' then you have to move ot ISA does this not count as a breach of isa rules if it does not transfer direct into the CASH ISA as would look like you have paid in baalnce from your other ISA plus the new years contribution ? just concerned if it does not directly transfer from existing ISA to the CASH ISA you open on the app if it would breach the ISA Wrapper protection ?