Air Cairo Cancellation Charges

JulieDH

Hello, my daughter had a flight booked from Sharm El Sheikh to Rome on 9th April 2026 with Air Cairo so she could spend a few days in Rome before returning to the UK on 12th April 2026. She has just received an email from Air Cairo changing her flight from 9th April to 12th April 2026 which is obviously no good to her. She is trying to cancel the flight as there are plenty of other flights available to book on 9th April but Air Cairo is trying to charge her 100 USD for cancelling her flight. Surely they can't do this when this is their fault? Any advice would be appreciated.

eskbanker

https://forums.moneysavingexpert.com/discussion/6662375/air-cairo-cancellation-charges

It'll depend on the Ts & Cs of the booking and any applicable aviation regulations or national consumer protection legislation - is there any UK agent involved in this booking or was it all handled directly with the airline?

JulieDH

https://forums.moneysavingexpert.com/discussion/comment/81947412#Comment_81947412

She booked directly with the airline

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81947435#Comment_81947435

In which case she'll need to research the terms of the booking, and potentially any applicable provisions within Egyptian aviation regulation or consumer protection legislation, to ascertain if there's any valid basis on which to challenge the airline's stance.

bagand96

From the Air Cairo T&C's https://aircairo.com/fr-ma/termsandconditions

9.1.4. If the change is not acceptable to you, and We are unable to reserve space for You on an alternate Flight which is acceptable to You, you will be entitled to an involuntary refund in accordance with Article 13.2. Apart from this, we will have no liability to You for any loss or expense whatsoever

and...

10.2 Involuntary Refunds

10.2.1 For delays in domestic flights exceeding 2 hours, passengers are entitled to a full refund or the option to change to another flight without any fees. For delays in international flights exceeding 3 hours, passengers are entitled to a full refund or the option to change to another flight without additional fees.

10.2.2 If no portion of the Ticket has been used, an amount equal to the fare paid;

10.2.3 If a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.

10.2.4 Charter Ticket Non - Refundable, Charter Tickets used as part of inclusive tour holidays are not refundable by us in any circumstances.

Has she spoken to Air Cairo and asked for an Involuntary Refund?